Quick update, I've initiated Court Proceedings through the Irish Small Claims court system. It's still currently being reviewed. Parcel2Go did reply to my letter of claim with a auto-mated looking email: My Parcel2Go claims page has since been updated 4 times rotating between "Pending Courier" and "We have requested further information directly from courier, we will let you know once they have replied to our request.". I am hopefully seeing the end approaching now but good lord this has been an absolutely horrible experience. I'm still shocked it's even had to go this far!

Thank you for the advice! I will keep you updated on how it goes!

Thanks for the detailed response! A lot to take in! First thing is first, I contacted the purchaser and told him I would refund him later once I get home as this has gone on too long. At the very least that's one load off of my mind. Secondly, I did pay extra for "protection" from Parcel2Go. I listed the contents value of "€400". In my claim page, they have the contents value of "€400" and parcel protection of "€400". I have attached a picture of the enquiry details from Parcel2Go. The option on the website itself is "Yes, I would like to protect my €400.00 parcel against loss or damage". In total (according to my PayPal receipt) I have paid €62.36 to Parcel2Go for next day delivery with Nightline and Parcel Protection. Ireland does have a small claims court and I have heard in that past that it is pretty straightforward. However it is all new to me. Small Claims Court: https://www.citizensinformation.ie/en/justice/courts_system/small_claims_court.html I've also found this nifty site with instructions: http://www.courts.ie/courts.ie/library3.nsf/pagecurrent/35EAB9E31077DF528025810D00355544?opendocument&l=en I'm going to do a bit of research here and familiarize myself with our system. Thanks for the advice! There is also a court-house around the corner from where I work but it's next to a jail and I think it might only be used for that. I'll investigate!

Hi Folks, Just discovered this forum! I know it's .co.uk but I'm from Ireland and seeking some advice/assistance. This has been a nightmare for me. This has been my first time using Parcel2Go and I really wish I researched them beforehand. On 15th April I shipped €400 worth of PC parts to Dublin using next day delivery from Ireland. I paid extra for full protection and next day delivery. Long story short, Nightline have lost the package and confirmed to me over the phone that the package is lost and has been checked in both Limerick and Dublin depots and marked as lost. Parcel2Go support (which is only email or live chat) have been brutal. Most of the responses are automated until I kicked up a fuss to eventually get to a manager. They opened a case for me on 22nd April. I reminded them countless times that I rang Nightline and it took only around 15 minutes to get confirmation over the phone that the parcel was lost. They told me they can only confirm it through their own avenues/investigation but if Nightline have confirmed it then it should not be long. We are now at the 8th May and the "investigation" still hasn't progressed which comes to the circus of events today: - Just off the Livechat with Parcel2Go. They confirmed that Nightline has not contacted them. - Rang Nightline and off the phone, they have confirmed that Parcel2Go has not contacted them. Which leads me back to Parcel2Go Live chat, here is the transcript that I have attached. Not sure how to proceed here. Wait longer? I still have the money the guy in Dublin paid me for the parts. Should I refund him now or wait until this is sorted? I can believe how bad this has been. I didn't want to transport the item either but the guy convinced me to use Parcel2Go and send it to Dublin for an easy sale.