Hi there, first post and it's one much like many others I see, but I'm a bit confused of how to approach the value on this one.
Backstory, I restore vintage mopeds. In this case, I purchased a small joblot of parts for £300, receipt signed by seller and myself. In this lot were two parts I needed to complete a project.
Fast forward to April 1st, I sent off these two parts to a specialist in the Netherlands for minor repair. This was done with Parcel2Go, via Hermes (That classic combination). I took them to the drop off point and away they went.
The next day, tracking details showed them as in the sorting depot/"In the Hermes network". Now it's the 14th and tomorrow is the delivery deadline. The package is still "In the Hermes network" and neither Hermes or P2G can seem to help me.
Now in my job, I deal with other couriers on a daily basis and often have lost parcels and damaged parcels. The next step is usually to claim the value, they don't bother searching for the package.
However in my case, these vintage parts are discontinued... They're from the 60s. You can't buy brand new, and unless you get lucky like I did, the only way to get hold of one if to buy the whole bike (or engine, if you're lucky).
I didn't take out insurance, stupidly, and left the "Value of goods" at 0 on the initial booking since I really have no idea what I could've put there without ramping the premium up. "Oh it's priceless? Better charge him £150 instead of this £14 delivery."
I don't know how to approach this next step here. I know I'm being preemptive of P2G's next move based on past experience and I haven't even waited until the deadline to confirm what happens next, but I can't settle until I know what to do in every case scenario.
If they can't get my parcel back to me, how do I go about being compensated for these invaluable parts?
Thanks in advance for any advice.