I am new to posting but have reviewed allot of material on this forum and have found it to be extremely useful. After coming through my recent debacle with Parcel2go & Hermes I am inspired to pursue my own case further and am semi-hopeful to get a positive resolution. The reason for posting(despite all the good info) is that I am confused on what my next steps should be and whether I have a case or not.
So here are my stories of events to date;
I am a private seller on eBay and occasionally buy and sell goods(not my main source of income)
I Sold a Brand New Phone 11 for £525 inc PnP via eBay on the 13th March
Sent the phone via Parcel2go(using Hermes), opted out of insurance costing a total of £3.53(inc signature) - Dropped off 14th March, Delivered 19th March
Immediately the buyer via eBay contacted me stating that the contents of the package was empty i.e. NO PHONE
After a few days of talking via eBay message and consulting this forum, I ended up refunded the buyer(it was not their fault somebody had stolen the contents and was not hopeful that eBay would side in my favour)
Raised a claim via Parcel2go on the 19th March, and surprise surprise claim was rejected due not having parcel protection on the 3rd April
After trawling through various posts on this forum I am now a little stuck on what my next steps are. I have not sent any letters to any CEOs of Hermes or Parcel2Go or had any other correspondence; the only comms I have had are via the online claims portal on Parcel2go's website where my claim was rejected.
Do I have a case? If so, what are the next steps?
I have pics from buyer clearly showing the package has been tampered with and re-sealed, I also have evidence that the phone was activated during the time of when the phone was supposed to be in transit(i.e. not in mine or the buyers possession), so in my eyes this is a criminal case of blatant theft.
Any help or advise would be greatly appreciated