Hi there. I hope someone could help me deal with the case. Having looked through the net, I see this is not unusual for a customer to get a parking charge notice. I've spent £170 in the shop on a day, appealed with my receipt and got a rejection as this is not the first time it's happening.
I moved on and appealed to IAS, and Athena responded.
Now, I have to finalise my response, so your help would be most welcome - the due date is this Fri, 27th.
1 Date of the infringement 29/02/2020
2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 03/032020
3 Date received 04/03/20
4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] no
5 Is there any photographic evidence of the event? yes
6 Have you appealed? [Y/N?] post up your appeal] yes
I'd like to initiate an appeal for the parking penalty I received from you.
Vehicle reg number: --
Parking charge notice number: --
Reasons: the full amount of time spent on the parking was devoted to shopping at Lidl, resulting in the purchase for the sum of £166.97,receipt attached. Please, let me know if more information is required at this point.
Thank you for helping with this request.
Attachment: 1 shopping receipt, £166.
Have you had a response? [Y/N?] post it up yes.
7 Who is the parking company? Athena ANPR
8. Where exactly [carpark name and town] Lidl, 4-14 Blackbird Hill, London, NW9 8SD
9. IAS appeal (initial input): You completed the appeal on 14/03/2020 18:18:00.
Lidl's parking is meant for customers only (and their staff, potentially), and that's the main purpose of it.
My stay at the car park was solely devoted to shopping at Lidl, which I clearly explained.
As this is not the first time this happened, I actually approached a member of staff on that occasion and inquired about the terminal to register my vehicle due to the prolonged stay. I received the response that there was no terminal in the store to register my car.
I had a huge trolley of shopping and couldn't leave it to wonder and look for a manager in order to ask for a second opinion.
The receipts provided comprise more than 70 unique items in 2 receipts purchased on that date and that time, implying that there were 2 queuings I had to make due to a couple items forgotten, and the tills at Lidl are notorious for being somewhat slow as only a couple usually work at a time.
There's physically not enough time to source those items in 1.5h in a busy store.
To sum up, the parking has been used fully in line with its purpose, while the prolongation registration means were not provided by the store due to either poor staff training or inadequate technical configuration (lack of terminals).
Needless to say, I'll investigate this with the store manager next time.
I'd greatly appreciate your help with this. Thank you.
10. Athena's response: