My mother has a very old mobile phone contract with no data and she doesn't have broadband at home. We now need to get her onto a new contract. I foolishly thought this would be really easy but no. Originally she was with Singlepoint who were bought out by Vodafone. She says that her last paper bill has contact details for vodafone, but when I contacted them they have no record of her number on their system. She texted PAC to 65075 but this replied with an error message saying to contact her provider.
I phoned Ofcom - they said to check her direct debit details. It says she is with Vodafone. Can anyone help me?