Is that is it quite straightforward to do ? never had to do it before - how long does. It take please ?

Thank you @bankfodder It will be a lesson unfortunately learnt , I assumed that as a well known business I would have been safe placing an order with this business - I will know to look at trust pilot now ! Thank you I am hoping that the PayPal route will be my way forward as Opposed to the more formal route, but agree that in the pandemic most insurance will be null and void . It’s potentially an unfortunate lesson I would absolutely support any business in these unprecedented times but it looks like this company has form. Their customer service and social media team are horrific to deal with , they make you feel unjustified in requesting your money back using the covid 19 situation saying their priority is keeping their staff safe ( which I agree with ) I asked for their MD email address which they refused to give , saying it was a breach of privacy , when I found him on LinkedIn I asked for their email configuration , again they refused saying I would be breaching his privacy. NEVER AGAIN !!! hopefully someone on here may be able to point me in the direction of PayPal refunds ? thanks again

Hi please can you help me ? I sent a large online order back worth £295 back to chi chi clothing ( stocked in John Lewis and ASOS so not too small a company ) on the 19th March which was received into the business , and I had an emaIl confirming They were in receipt of it And they would be processing my refund and it would be back within 5-10 working days , when this was up . I emailed again and was told due to covid 19 this would be 21days , after 21 days I emailed again and got a dreadful replay saying their refunds are now taking up to 30 days which is stipulated on their website . It is day 30 today - what legal rights do I have or how do I move this forward ? My Personal circumstances have changed and I’m desperate for this money , from reading their FB and Twitter it’s full of unhappy customers in the same boat . It appears they could have cash flow issues I paid with PayPal if that’s any help - I just need my money back thank you

You have been great and the support from you and this forum has been so invaluable- thank you It’s a very tricky world to navigate and businesses have to make decision that may not always be ethical, but necessary to keep trading . Hopefully we all make through this challenging time without too many awful decisions .

I did think it was a risky gamble - announced to whole business they could invoke a clause in the contract. With the knowledge that potentially in 1 or 2 months times that there will be no business . risky strategy but I suppose desperate times call for desperate measures he said he will contact ACAS tomorrow thanks ( as ever ) for the speedy reply

Hi Still waiting on an outcome of hearing , but really keen to understand a diff perspective regarding changing contracts The company have changed a number of factors within BIL contract , without him signing anything ( to be fair the whole company has ) He has been moved from a months notice period to a zero hours contract without signing a new contract Also sick pay revoked and moved to SSP is this lawful ? Can they evoke any clauses without BIL signing anything ? the company is in dire straits - so I appreciate the money situation is extremely tight, but I want to check if they can enforce this. thanks

Will keep you updated thank you

Makes Sense - he is in such shock that I think he’s thinking worse case scenario in everything - although when talking to his boss he did reiterate about “what do you think the accuser will do when this doesn’t go her way - she won’t go away quietly “ Will he be required to comment on Record re the accusations at the hearing or will he get another chance to provide evidence / disregard accusers story ? its not an easy time for anyone , so I agree pay-cuts/bonus reductions will be necessary for businesses to stay afloat : thanks again - super helpful advice

As an update , they have yet to confirm when the grievance hearing to take place - they think it’s Friday However when my BIL asked for the allegations against him , and the grievance /allegations in writing he was told he wasn’t able to see them until the day of the investigation- is this allowed ? He has no time to collate any evidence or Defense . No mention of suspension , but odd behaviour from his boss , who he feels wants him to resign to save any headaches . Asking questions about previous meetings he has had to corroborate where he has spent his time ( never happened before ) and scheduled a meeting tomorrow for 5.39pm which has never happened ( and BIL ) usually leaves at 5.30pm as has childcare commitments . His boss has also talked off the record about having to stop a guaranteed bonus that BIL has had for over a year but has positioned because of Corona. BIL has said previously he was worried about the his bonus ever being stopped as it would mean he need to look for another job to his boss , he was assured that this wouldn’t happen unless of extraordinary circumstances ( this is now being classed as because of corona virus ) it all points to trying to exit him to save any payout to accuser

The accuser works in a different office and is already under remote working due to the current situation . the accuser has already been given a diff line manager whilst this is being looked into would that suffice to mitigate the risk in point a ( the accusers health and safety ) and the other key points potentially could not apply as there are no witnesses to confirm or deny allegation ? I will know more today as it unfold thanks again

That makes sense - similar to taking out holiday cover prior to travel in this market ! hope I can still get responses from the HR expert after my error ! ( genuine mistake - I have shelved the idea of counter grievance and defamation following this advice )

Sorry I posted that in error - I am not great with my phone !! I have been using your advice as a guide and really do want to listen ! please don’t cut off comms as I feel your really supporting - I’m still learning how to respond individually to people and somehow copied that to reply to my last comment ( you will see in how I replied I think ? ) hope you can agree my question. About non neutral act of suspension - I would love your opinion

The accuser submitted the information last week and hasn’t had her formal hearing yet With regards to suspension- I have read it can be seen as an non neutral act and can be challenged - is this correct ? He is desperately trying to keep BAU as is very worried if he is suspended his reputation. Will damaged without repair ( guilty until prove innocent) Unfortunately not part of a union and my advice will be to join one. I assume you can’t join one half way through ? He has only been told off the record , not formally I don’t think - so could he still join if he hasn’t been invited to a grievance hearing yet.

The accuser has lied about a conflict of interest and was about to be exited from the company on this basis As the line manager my BIL was fully aware and supported by the MD in this process I think that exploring his position with a solicitor my help

And also how beneficial would a counter grievance be - “would defamation of character be suitable ? “