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Sophie14

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  1. What do you make of this. New meter fitted on 11/6/19 Prepayment meter fitted on 19/11/19. From npower. Am I losing the battle? Can someone help me please? Parker 802777077 Readings.docx
  2. This is a copy of the latest email The accuracy of your original meter was tested and this meter was found to be 7.62% slow. This means your meter was under recording your actual usage. It is not npower's responsibility to explain how you have used the electricity, only to ensure your meter accurately recorded this and you are accurately billed for this. Our investigation confirmed that you were under charged for usage on the meter in place until 11/06/19. It is not possible for your meter to correct itself after going wrong. Your usage returned to average levels between the hig
  3. Hi the first meter reading is correct and was taken by the inventory company. I believe the first meter was running fast not slow.
  4. I have asked for a copy of the report this was their response "This is the information provided by the engineer who carried out the portable meter accuracy test on your original meter: 'Performed MAT – MSN) F79E009062 type= CREDIT constant/pulse= 150 Revs= 10. Volts= 238.90 stdrd time= 56.71. act time= 61.03. difference= 4.32 meter accuracy= 7.62% SLOW. read 01) 6067' There is not a report prepared other than the above information. Please note that once a meter is removed from a property one of two things happens to it within weeks. It is either sent for scrap and r
  5. Ok sorry. Email from Npower "We have been advised by the local Meter Operator that an engineer visited your home on 20 May 2019 and successfully performed a Meter Accuracy Portable Test on your electricity meter. The results of the meter test in their report was: Performed MAT MSN F79E009062 type CREDIT constant pulse 150 Revs 10. Volts 238.90 standard time 56.71. act time 61.03. difference 4.32 meter accuracy 7.62 SLOW. read 06067. Therefore, the meter was registering the electricity incorrectly as it was running slow. As this is outside of tolerance levels,
  6. I will thank you. From 11/6/19 when they replaced the meter you can see the usage is reading a lot less. ME = my reading Np = N Power reading
  7. I will ask for those missing readings and bills. I don't know why it is a large usage 1/10/17 TO 24/4/18. Nothing unusual used. I still believe it is their fault and old meter faulty. They said it was running slow but I've not seen a report?
  8. Hi Please see spreadsheet I have done. Any help/comments will be appreciated. Thank you. N Power 2.5.20.xlsx
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