Hello, I need some advice please re the ECO Boiler Grant Scheme.
I am a disabled pensioner and my boiler has broken down, heat and hot water is essential for my disability.
I telephoned my energy company E.ON and was advised I qualified for a new boiler; because my boiler was over 5 years old, had broken beyond economical repair (confirmed in writing by gas registered heating engineer quoting £2,600)
I was getting pension credit and a home owner, they arranged for a full home energy survey to be done.
The man who came just sat down and said I know you wont qualify, he did no survey, did not even take the cover off the boiler,
I showed him the estimate confirming major faults heat exchanger etc, he said that means nothing to us,
I have a book and he showed me a scale that a boiler over 5 years old must need repairs that exceed £1,900, and he said I know yours wont, he said I will list out all the major parts and add them up so worst case scenario, he said he came to 45% of £1,900,
I said I was not told any of this when I applied over the phone, he said they don’t know they are only admin.
I said so basically it could never be written off and this is a wasted call,
he then mentioned other parts saying the boiler and flue would have to be taken down and that would be a much bigger job,
I said that was the advice I was given re a repair, have no warranty and other major parts could breakdown,
I said I was managing to get it going at times playing with the pressure but very hit and miss,
I asked will they pay for the repair then?
No, you will have to pay for it all yourself,
I said we can’t afford that and would not waste it on that boiler. I went online it says the boiler has been discontinued and advise to install a more energy efficient less carbon emission boiler,
the grant criteria says must be energy less the 86%, mine is 79% so I qualify, and mine is a non condensing.
I want to appeal this decision as it makes no sense to leave a disabled person on means tested benefits with no hot water and heating.