On the 21st November 2019 I purchased a Mercedes A180 from the trade centre uk a second hand car dealership, after a month of driving the car I noticed water ingress in under the boot where the spare tyre goes, there was a substantial amount of water so i rang up the dealership on the 30th day of me owning the vehicle, telling them I want to reject the vehicle and they said they will need to inspect before any decisions were made on there behalf. The date was 20th December 2019
After reporting the issue and raising a complaint the trade centre wanted to inspect the vehicle to find the source of the leak. The earliest appointment i got was the 15th January 2020, in the meantime I wanted to get a peace of mind and took the vehicle to a Mercedes dealership and have it inspected by a Mercedes technician. The date for the inspection with Mercedes was the 9th January 2020. When i picked up the car the following day the issues were very concerning as the water ingress was caused from a issue with the vents on top of the boot and the rear brake pads were worn at 70% and the discs were worn 100% to the limit (I have written and video evidence of the issues) Mercedes themselves deemed the car unsafe to drive aswell as been unsatisfactory.
On the 15th of January i took the car in to the trade centre, before the technician took the car to inspect it, I gave the customer relations team member the written report that Mercedes made and he photocopied and he gave it to the technician. After a few hours i received a phone call saying the car was absolutely fine and was ready for me to pick it up, so i went up to trade centre and spoke with another member of staff to be refused to speak further with a manager, going through the report that there technician had done was completely different from the Mercedes report and was given a week to accept repairs on the vehicle.
meanwhile i was in contact with my finace company and they sent a private inspector to come out called ACE on the 28th January 2020 to see if the car was in the condition point of sale. As he viewed the car and done his report it came back that the car was sold to me with all the ongoing issues and completely deemed the car unsafe and unsatisfactory, so the report came back pretty much exactly the same as the Mercedes report.
After 2 days I had a phone call from the trade centre saying they will only accept repairs on the vehicle and I completely declined that and was pushing for the car to be rejected. I stopped driving the car after the Mercedes report only doing 1000 miles in the month I had it and as a good customer I am still paying £265 a month on the vehicle without obviously using it. The trade centre want to do another inspection on the vehicle on the 17th February 2020 to see if circumstances have changed so the management can come to their final decision to see what happens going foward. With the trouble i have had the vehicle I know that they are not going to accept the rejection and repairs will happen.
I feel as I do have a leg to stand on here as the car is covered with mould from top to bottom and they car is absolutely saturated with water from the boot to the pedals in the Mercedes.
I understand my consumer rights and have obviously verbally rejected the vehicle on recorded calls, I just want to know peoples opinions and any way that could help me in this situation.