Another Virgin media cancellation problem in Broadband and other Internet issues Posted January 26 Thank you Bankfodder , yes I have received disclosure I beleive to be incomplete. Yes I have a least 2 call recordings which I start by saying I want to Cancel , and go in the state the fact i have been trying to communicate by chat messaging ( also have most of these transcripts) it always goes like below, Regarding the calls I always start by saying I want to cancel they ask why i tell them its too expensive , then listen to thier song and dance about why I should keep it , I always listen beacuse I want to be polite, then they start offreing "deals" which are not deals. but i always try to say lets see if anything comes closeill think about it if not lets cancel, thats why they always transfer to cancellations. but "cancellations" also starts the sales talk , but they answer by asking why I want to cancel , so surely they cant deny the fact i wanted to cancel.(but all of these are missing from the Disclosure). * The Rude woman has put screen notes saying I called in looking new deals this is incorrect I was passsed to her as passing to the the cancellation team ( the call to the guy who passed me to her is available however they seemed to have clipped the begining where i mention i have been trying to get in contact for the past X number of months to cancel. this is the only call available. She also says SHE asked me if i wanted to cancel and I didnt Answer this is incorrect she never asked me that , infact she was too busy shouting at me in part because her sales pitch failed , she signs off by saying "still hasnt asked me to Cancel" she also mentions that i have said i have screen shots of trying to contact VM about cancelling ( this is the only truthfull statement in the screen note) she mentions no calls logged after 09/20 and about asking a manager to call -never got that call. I personally would prefer to take Legal Action if there is Grounds to do so , but again the problem is the account is in OH's Name and she being in the indusrtry that needs SC2/DV clearence now dont want to go thorugh with it at the moment i seem unable to convince her that this does not matter. i dont think with out taking such action they is a chance of them offreing even a minute amout of the £19 extra charged for almost 5 months. i think the time runs out on 28th so i will have to go through this by tommorrow . the files are in .docx format and seem to have been a copy+paste job so its very messy . P:S : just found a file under complaints history i have filledtheir online form on 08/20 asking to cancel , on this form i have asked for them to contact me by email , this too never happned apparently fo this was closed and i was sent a dedlock letter .