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Everything posted by listless

  1. Thank you Bankfodder , yes I have received disclosure I beleive to be incomplete. Yes I have a least 2 call recordings which I start by saying I want to Cancel , and go in the state the fact i have been trying to communicate by chat messaging ( also have most of these transcripts) it always goes like below, Regarding the calls I always start by saying I want to cancel they ask why i tell them its too expensive , then listen to thier song and dance about why I should keep it , I always listen beacuse I want to be polite, then they start offreing "deals" which are not deals.
  2. I Apologise for the late Reply it was only that As the account in my OH's name i was tryting to convice her to go for the letter of claim, she wasnt receptive being under the impression that it would be detrimental to the industry she works in , she has misunderstood this . oh well... Anyway I too was a bit Overwhelmed about a Claim on this case as I didn’t know what to base it on. earlier I had sent them an email warning when the date to comply was due as you had suggested . while still contemplating on this I have received a Reply to the SAR early this morning . i
  3. Just to update this thread , I have got another email regarding the the SAR request, This time from the general VM webteam email address, It's got the same GDPR reference number This time the cheeky sods say Thanks for getting in touch with us about your Data Subject Rights Request, which we received on 18th January 2021 They seem to be moving the goalposts on the time line . I'm thinking of ignoring this email and wait till the time runs out on the 28th. Thanks
  4. @BankFodder thanks for the advice , i iwll do as advised and send them a short email advsing of the above . btw : i never di get a call from a manager but it doesnt matter as the SAR is on the way. . I also wrote to the ICO regarding the situation here and discreetly recording the conversation , their answer suggests the VM advisor was misinformed , i thought ill update it here as information for anyone else who may have doubts , the information provided is from the ICO lead case officer. " In the situation you describe it appears that you would not fall under the mater
  5. Just to update this thread , I Only got confirmation from Virgin media that they received the SAR reqesut on 12/01/21 , they say it was received on 29/12/20 ( it was sent on the 28th) this is probably becuse the email address they give on their GDPR page Here is diffrent to the one the below email was received from seems to have been forwarded . i hope the one month they mention starts from 28/12/20 & not 12/01/21 below pasted is thier email . Thanks for getting in touch with us about your Data Subject Rights Request, which we received on 29th Decemb
  6. Thanks Bank fodder, I understand , it was my mistake, however as I recorded the other calls & for the fact i was able to setup another account at the address , it has proven the fact that VM agents have been misleading me , by saying this cannot be done for so many months. it remains to be seen what the SAR will show
  7. Happy New Year Every One, Just to Update the thread, a Couple of things Hppaned /Did not happen. The Promised call by manager on 28/12/20 by a manager did not materialise todate. I did howver get a call by retentions ,which iniially offred me the same offer as the first bloke did ,(the Rude woman from retentions offred a higher Price) Then went down below £40 , I have refused and told im not intersted & go ahead with the cancellation Because, I have signed up in my spouse's Name ( which is actually me ) as I have always dealy with the account with her auth
  8. Thank you BankFodder, I have done as advised , but may be to my fault i removed the last sentence , as it remains to be seen that why my reqeust to cancel the contract in august by giving 30 day notice wasnt carried out ,this was only given through the messaging feature . i i wll await their contact.
  9. Thank you for the Advice , just want to clarify two points please, i only modified minimal content to suit me , but do i , * Since advice is to sign it when I email shall I print ,scan & sign an send is as an attachment? * is the last sentence required ? * the part which says " This may also lead to legal action in the County Court" Thanks
  10. Apologies for posting again is it OK if I email the SAR reqeust? found and email address for theVM DPO. on their forums Thanks EDIT: read again Dx says to post it so I iwll do that Thanks
  11. Thanks Bankfodder I will do so & read up again. I didnt mean to tell her it just came out .she wouldnt let me speak and kept saying there are no records to say i called them or even any notes regarding chat conversations. changed her story later on a school teacher type my way or high way.. kept asking me to let her speak even though i couldnt get in a word edgewise and i couldnt understand half of what she was saying as she was shouting . must say i have never come across anyone remotly rude of this type ,most have been freindly and polite even though completly useless
  12. I Do apologise , below is my attempt at bullet points ,its still not minimal but its factual, have been contacted by Chat support since , points updated * Have been trying to cancel the contract since September price due to go up by 20% , never managed to get any one the phone , but only on their messaging feature. which also got stuck when transferring to the relevant team and gets closed. Collected some chat screen shots but not all. * Also filled out their September/October complaint form due to the inability of calls getting through. * Two Received letters from VM through
  13. Apologies posted before i read ill try to bullet point and repost , please delete the post if relavant
  14. Hi, I will try to keep this brief as i do tend to go on. my problem is similar to this thread here.
  15. Never Had PPI with HSBC in fact they dont even know what this account is ,neither do i. Father christmas will have to use santiser & disinfectant though leave them by the door.
  16. @Stigman , apologies for addressing you directly , just want to ask if you had deposited the cheque or not? my bank does not have online deposit and i dont want to go out to the city center to the only branch , but im thinking of getting a starling account which has this feature . in the mentime HSBC havent got back to me about what this account number is ,i asked them to write to me because on the phone they did not know , still no news on that . did you get any news on the SAR? probbly not enough time?
  17. dx yes same thought came in to my mind. only everyone seems to recognise the account number except for me. oh well it is what it is !! will be keeping an eye on this thread for other posters too
  18. dx , I guess since they asked about a managed loan it may be so that also comes in to the equation, but as to me - i did not have one at least knowingly so , as i had just the CC. but again no account number match but then again when i denied having one, ,they still should definitely have known why they sent it , instead of saying they cannot identify why it was sent , surely they must have a note under that reference number once they bring up details on screen .
  19. I should have updated earliar ,but here it is i did call the number on the letter early on Monday and got through within 15 mins on Monday, did seem like a local call centre. I told them about the letter and how the social media teams asked me to call to get details as to why the letter was sent they said the same as the letter . when i mentioned the letter does not mention collections/recoveries , i was very careful about not giving them any extra details they did ask for DOB & address I said im not giving any as all you need is the ref and my name as on
  20. Same here no searches on my reports ,but im on the electoral register ( for the last 6 months -thats after about 12 years i guess),not on the public register though and I haven't done any searches comparison websites in my name either.
  21. Like @Stigman i too tried ringing HSBC on their genaral number couldnt get through, I messeged them , they replied back saying it sounds geniune as they have been refunding some customers( even though im a former) and asked if i could send a copy of the letter, i sent them a copy with sensitive data edited out ,and also wrote highlighting the fact that the account number(i:e: the last 4 digits) on the letter doesn't not correspond to any account numbers ( any part of the number in fact )i may have hadwith any HSBC entity , i had about 11 years ago. the replay i got bac
  22. DX . They have only mentioned the last 4 digits it doesn't match any account .Infact any of the four blocks of numbers at all, don't have the full HFC account number,but the last 4 doesn't match.
  23. Thanks dx. I cant say because the account number mentioned match neither my HFC nor my HSBC account so in my case i dont know what its about at all!!, as i said HFC didnt fall into arreas ,but HSBC CC did and was defaulted in mid 2009. i only learned about HFC & JL accounts from the MSE article i linked to from 2019.
  24. apologies dx .didnt know i edited that on my mobile , i cant seem to edit it now as no option available ,will keep it in mind for next time.
  25. Like @Stigman the cheque is the same but letter is not quite the same , I have attached the first page ,there is also a Q& A section. to add to my previous comments , i have come across the HFC entry in the old Credit report , and that account number doesnt match the number ststed on the letter either , so i dont know what this account is at all !! no other dealings with HSBC in over 12 years ,in the mean time the HFC account was never over due in fact i have paid it off in 8 months with out anything being missed!! hsbc refund letter.pdf
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