On 26th jan I purchased a MacBook Pro from pcworld. Set it up but never used as took hours and hours. 27th I try to install the security software which send you to a phishing site and as a precaution I took it to the tech desk to get it set back to factory setting as I had not used it. 29th jan I am told it’s done, I try to reinstall it and error messages keep coming up. I call tech desk (country wide one) and he aid take it back as it is new and get it replaced. I take it back and the tech man in the shop said he can fix it while I am there. After an hour he says he can’t atm and asks the manager if I can have it replaced. The manager said no it’s a software problem. The machine was fine when I took it in on the 27th, it was a precaution just to put it back to factory settings. The tech man then says if he cannot fix it by 31sr it will need to go to Apple. This was £1400, I have not used it except for start up setting up, is this legally right? It was fine when I took it in, not even been used and I have no laptop? They also sold me security software they know has issues with [problematic] as the tech man on the phone told me they have had 100’s of call regarding this.