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NPLondon

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About NPLondon

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  1. all arrived and despite the delay it was in good condition. The only odd thing is that there IS a label attached to the box addressed to the location in Newcastle. DHL said it never went there and it was a duplicate tracking number - perhaps they forgot to remove this... I just don't know what to think about all of this. Of course it great that it finally arrived but the awful support from the company has resulted in a lot of running around to get it delivered to the correct address.
  2. 28 days after the parcel was 'delivered' it finally was delivered to me at 10.02 on the 4th Feb. The official story is that it had a duplicate tracking number which meant it was undeliverable and was the reason why it was returned to Germany. This despite having a legible address. No one knows how or why this happened but it's been a lot of work from all sides to get this tracked down and solved. What do we do now?
  3. Perhaps a new tracking number wouldn’t be a bad start. It must have some form of identification adhered to the parcel so they locate it within the 13 day DHL parcel
  4. I sent this email to follow up, let's see if they have a new tracking number, and it's not a duplicate...
  5. Perhaps a new tracking number wouldn’t be a bad start. It must have some form of identification adhered to the parcel so they locate it within the 13 day DHL parcel mountain
  6. Started the claim procedure so it's now sitting there under 'claims history'. I'll post a synopsis so you can advise on what edits might be required
  7. does it make sense that I include a hard copy of the german post office receipt and the image showing that my parcel was signed for at his address under my tracking number? It would at least validate why I'm in touch with them
  8. claim letter sent as an email with signed PDF attached. Now waiting for a response....
  9. Thanks for the revision. The other odd thing is that the recorded delivery letter I sent to the alleged recipient has never been signed for - the tracking simply states 'we've got your item' although it was sent 1st class on Wed 22nd - it's now the 28th. So I can only conclude that it was refused
  10. No news from dhl after the email sent Friday morning. It’s getting on for nearly 3 weeks now since it was ‘delivered‘. If they know it’s in Cologne (as of Thursday 23 Jan) then why are there no updates...
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