I am in a predicament and really need advice.
I booked an easyjet ticket for my whole family for October 1.
I later PHONED easyjet to change the tickets for 2 january.
Easyjet told me it would cost £200 for the change of date.
In the phone call I entered my credit card details into the automatic system and then the customer service agent CONFIRMED that the change had gone through.
A few days before the flight for 2 jan I phoned easyjet again, and they denied that I had made a date change.
I had to prove through call recordings that I was correct and easyjet agreed.
BUT because the date now was 28 dec they told me that the flight for 2 jan was full!
I asked for the 600 euro compensation for cancelled/denied flight.
Easy jet agreed that theoretically I am entitled to the cancelled/denied flight compensation, but then turned round and said that £200 card payment had not been charged to my card and therefore the booking was NOT considered a CONFIRMED booking.
(p.s. I had never checked my statements beforehand, and it turned out that It was not charged.).
Furthermore I had never received any correspondence from easyjet that my payment had not gone through.
Therefore easyjet claimed that in their t&c’s only a confirmed purchased booking is eligible for 600 euro compensation and since the payment had not gone through this was a non-confirmed purchased booking.
My feeling is that since I did everything that I should have done,
Plus they told me initially on the phone that my change to the jan 2 flight was confirmed,
that I should be eligible for compensation.
Please let me know your views on the matter and it would be extremely helpful
if anyone could provide me a link to show to easyjet to help me in my case
Thank you so much