Firstly, I'd just like to say how impressive this website and forum is. Thank you to all who have contributed!
Now, to the problem - I'm having trouble with Bannatyne's.
I signed up for a rolling 1-month contract in Summer '19, and received a 'Welcome' email with, among other things, confirmation of my direct debit and a hyperlink (not attachment) to T&Cs.
In the direct debit section of the email, it states:
"You have the right to cancel your Direct Debit at any time"
I decided to cancel my membership in Nov '19 with a view of signing up again in Feb '20 (to avoid winter laziness and Jan busyness). After reading that quote, I cancelled my direct debit (without notifying Bannatyne's).
Now they are chasing me for >£200 in missed monthly payments and late fees.
I spoke with them about this and they offered to roughly half the debt.
Of course, the online T&Cs do state that I need to inform Bannatyne's that I wish to cancel, but I had stopped short of trawling through this online document when I read the above quote in my welcome pack.
(Having online T&Cs doesn't seem right in itself, as they can change the document between signup and present day.)
Do I have a case here? It seems to me that the information in the email constitutes as misleading, but I'm biased and you're the experts