It's a very simple answer It,s a tradition me and a few of my long term mates go the pub to watch the football all day on boxing day and on new years day and our number one rule is we don't take our phones.! We don't see each other as we used to with us all leading different lives and having families but that is the one thing we have all promised too do until the day we die.! So it was quite normal for me not to have my phone and no need to worry about it because xmas and new year is the inky time of the year that I get a complete break from work zero emails zero phone calls.Its the only time in a whole year I completely have a break.

I have sent numerous emails since yesterday with all the info and I am still waiting for any kid of reply at all

Hello, Too all your questions no no and she can get in the email and got the user name. It's not in my name and I'd was given for her either

I see this wasn't the first time something like this had happened.!! This if off the gambling commission website they obviously have made no improvements at all since. What's 5.9 million fine to a company that turns over billions!!

No this was ladbrokes and yes many many many years ago

Absolutely non of that happened she opened a account by simply entering her married name (all I'd is in her maiden name) Address,date of birth and email and phone number then added my bank card details and away she went. No checks at all were made and the name didnt match the bank card (we do not have a joint bank) They said they done electronic checks and it matched that is also impossible because she is not on the electrol roll and her bank and driver's licence is also in her maiden name. Yet they are acting like it never happened It has been two weeks

They haven't actually said that its closed just that they can not match my bank card details to any account which is bull...the technology they have would easily trace a transaction surely.? To also let a card go through with somebody else's details 27 times should be impossible?

Thanks but the account has been closed apparently so that's another way of them shutting the account and not being able to find it and keep the money like it never happened. So corrupt ladbrokes

Bear in mind it was 10;days after before I found out I had no need to check ny bank because I had no calls Then got the shock of my life and even more when I finally found out it was her she had no idea what she was doing or how much was spenr

She installed the app but deleted it before I woke up the next day and weridly enough she has no emails off ladbrokes

A mobile phone mine while I was out watching the football with all the lads.

Might be getting some were. Problem is she doesn't remember the user name or password so I have give them every other detail name, address ,email ,date of birth and phone number. If they come back now and say they dont have

And my reply.excuse some of the spelling I was fuming writing the email on my phone and I noticed a few words had auto corrected.

Here is the latest from ladbrokes.

I have threatened them with social media forum shaming and putting a complaint in to the gambling commission and I have threatened a letter to the CEO and lawyers and also a sar.. They are unmoved on any of them at all at the moment.