Perfect, thanks for that!

And I take it that this Zinc group that they pass things to are just another DCA? I understand why people just pay it, I probably would have with the letters they sent but the couple of times I called it was a different amount they said I was being charged each time.

Thanks for the reply, my only concern regarding ignoring them is that they are claiming there’s no record of my cancellation request and that as such they’ll continue as though it was never made. I’m assuming there’s not much I can do with the fact they had 0 correct information about me? Thanks again!

Only other payment that came out after cancellation was the last payment due to the 30 day notice period.

Hi, hope everyone had a good Festive period! probably sick of seeing this but just want to keep myself right. I cancelled my membership with Xercise4less back in April, giving the 30 day notice period and letting the last payment leave my account before cancelling the direct debit. However, in August I then had the usual letter from CRS saying I had an outstanding balance and charges of £181.30, made the mistake of calling them. Back and forth with them, I called Xercise4Less who said I had not cancelled in April as they had no record of it, however at the start of the call I failed all GDPR checks as they had the wrong telephone number, email address, date of birth, home address and even my name was spelt wrong. In August I reached a deal with them for my two “missed” payments, I then queried a charge to them that had been taken in April but actually turned out to be a bank charge, since then xercise4less have passed it fully to CRS who are saying they will not honour any deals made with the gym? Just wondering if I should take the usual course of action with the letter offering a payment and ignoring them? I’ve been receiving the letters stating it’s going to be passed to Zinc group, thanks!