Hi @slick132 I don’t know the exact dates but it should be around the dat she went in last time.
Not only she mentioned this, before we signed up for gym, we did mention that she might have to cancel should we fall in such situation. So, we need most flexible option albeit slightly expensive.
Also when we raised complaint with Xercise4less 2 days ago, we did say that we can make an extra payment if we have made a procedural mistake.
The thing is if it was our mistake, they should have contacted us rather than waiting for 3 months and then intimidating us via