Good morning. Was initially going to ignore a PCN I received by post, but thought better of it and lo and behold my search for Park Watch and PCN info revealed there are forums for this.
Park Watch are saying we exceeded maximum stay by 12 minutes in a 4 hours free car park. They have enclosed an image and timestamps as proof.
My concern is that 4 hours of parking is free but an additional 12 minutes equates to £100. This feels unacceptable as it's around what we spent instores. No one was inconvenienced by our overstay, no earnings were lost. They are neither council nor police.
I have complained to the shopping centre via email to see if they can cancel this speculative invoice for me, though their website indicated if your query is regarding a Park Watch issued ticket please email email@example.com directly who can help with all parking queries. I have not as yet.
I saw the 4hr maximum stay sign as we drove in but foolishly didn't inspect any further signage after parking, lost track of time thus here I am. Would be grateful for any advice on what steps to take. I have gone through some threads to read that if they persist they can go through small claims. A family member had a similar issue with the same company at a different car park where his appeal was declined but they eventually stopped sending letters.
For PCN's received through the post [ANPR camera capture]
please answer the following questions.
1 Date of the infringement
2 Date on the NTK [this must have been received within 14 days from the 'offence' date]
3 Date received
4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]
5 Is there any photographic evidence of the event?
6 Have you appealed? [Y/N?] post up your appeal]
Have you had a response? [Y/N?] post it up
7 Who is the parking company?
8. Where exactly [carpark name and town]
One Stop Shopping Centre and Retail Park, Perry Barr.
For either option, does it say which appeals body they operate under.