Bit of a sticky situation, I've been trying to cancel my membership since the end of October. I was told I had to give a 10 day notice. I said fair enough, then asked about freezing my account - which I was told I could do at any time during the month without giving notice.
However, I tried that a couple of days ago and they said I had to give a 10 day notice and a 28 day notice for cancelling it. They are obviously feeding me misinformation, but it wasn't emailed or anything so I can't provide any actual proof.
They charged me again this month for £48, but since I had cancelled the direct debit last month - I got the payment refunded. When I called the gym, I was told that they would pass my case to the debt collector as I should've given notice.
Any advice you guys can give me?