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About 001L

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  1. Today I got a refund of £25 from Packlink. I have also submitted a claim form with Hermes, as you suggested. It pays to be tenacious. Thanks for your advice.
  2. OK, thanks for the advice. I will let you know how I get on.
  3. Hi, I am a private eBay seller. I sold the jacket for £42.25. It is not worth my time to start a county court claim for this amount of money it is extremely annoying that Packlink and Hermes are likely to get away with this.
  4. Hi, I sold a leather jacket on EBay and selected Packlink (Hermes) as the delivery method. I have contacted Hermes, they looked into the matter and said their courier delivered it. The courier provided a photo of where he left it. I sent this to the recipient of the parcel and she said that was not her address. She contacted her neighbours and was not able to find the parcel. Hermes asked me to contact Packlink. I have completed a Packlink claims form and submitted photo ID of the recipient along with her signed declaration that she did not receive the parcel. I sent the claims form on 23rd October. I have repeatedly chased up the claims team by email but have not had a reply from them. I do not know what to do next. Do you have any advice for me? Many thanks.
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