I sold a leather jacket on EBay and selected Packlink (Hermes) as the delivery method.
I have contacted Hermes, they looked into the matter and said their courier delivered it.
The courier provided a photo of where he left it.
I sent this to the recipient of the parcel and she said that was not her address.
She contacted her neighbours and was not able to find the parcel.
Hermes asked me to contact Packlink.
I have completed a Packlink claims form and submitted photo ID of the recipient along with her signed declaration that she did not receive the parcel.
I sent the claims form on 23rd October.
I have repeatedly chased up the claims team by email but have not had a reply from them.
I do not know what to do next.
Do you have any advice for me?