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HubrisAlight

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About HubrisAlight

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  1. I have attached my final draft and will be sending it via email and recorded delivery later today, unless any members notice anything/anything missing or have suggestions. It is more or less the same as the first draft , some small changes to wording have been made plus some other amendments that were suggested by @BankFodder. Updated Letter of Claim - PDF.pdf
  2. I have a 'Used vehicle order' document dated July 2007 that refers to the car being sold with . I also received the V5C Registration documents that states: 'No. of former keepers 5'. As I referenced in my original post this does not necessarily mean the car has had 5 former owners as the definition of owner and vehicle are not interchangeable, somebody messing up their details on a form or putting their car in a spouse's name could create a new owner in the DVLA system. The way I see it, the car may have had 2 previous owners or it may have had 5. To my knowledge I have no way of knowing.
  3. Thank you very much for the suggested edits, I will be using all of them and sending the email and recorded letter tomorrow. I will post up a final draft later, it will definitely be posted here tomorrow morning. I have a 'Used vehicle order' document dated July 2007 that refers to the car being sold by a dealership, the car was first registered in 2004 . I also received the V5C Registration documents that states: 'No. of former keepers 5'. As I referenced in my original post this does not necessarily mean the car has had 5 former owners as the definition of owner and vehicle ar
  4. OK. I have all evening free and will be ready to make any changes and get it sent off. Thank you.
  5. I have attached my draft letter of claim and have a couple of questions: 1. I am uncertain as to how much I should be claiming for. I obviously want a full refund but have also incurred costs in insurance, tax, road cover and correcting the cars oil level in order to prevent damage to it. I don't really care about those costs too much as I feel they pale in comparison to what I may be in for if I keep the car, as you know I have no faith in Autopoint and vehicle they have supplied to me. Do you think adding costs on top of the purchase price would affect the likelihood that this go
  6. I will send via recorded delivery and email at roughly 5PM tomorrow when I finish work.
  7. Hello, thanks for posting. 1. I received a single A4 document titled 'Vehicle Sales Invoice'. I signed a duplicate of the same document so Autopoint have one and I have one. There is no reference to a trade sale. 2. I will PM you and BankFodder now/. 3. The email I received was sent as a reply to the rejection letter that I emailed to Autopoint. There is no disclaimer, only the standard footer/email signature with the Autopoint name and contact details shown.
  8. @honeybee13 Yes, it would appear they are one and the same. Brad was the salesperson I dealt with on the day of the purchase and I believe he is the primary salesperson there. He is one of two people from Autopoint I have spoken to since, the other being another salesperson. It was an extremely strange experience dealing with this company at the point of sale. Upon returning from a test drive of the vehicle, Brad came straight out and asked me what I thought of the car. I had barely given him a response before he said, 'I don't want you to make a decision today'. Myself and th
  9. I received this email earlier today, it's the first and only response I have received in the 19 days spent trying to speak to someone in an after-sales capacity at Autopoint. I have followed the company via the companieshouse website and am already familiarising myself with the county court claims procedure. I will absolutely be taking this through the county court system in the event it cannot be dealt with in a more civil matter. Thanks to everyone who has responded for all of the research and advice. I have saved everything. I have organised and bac
  10. I have attached the rejection letter, it has been sent via recorded delivery and email. I will make a proper response in the thread later on this evening when I get a chance to fully read and reply, apologies. Autopoint rejection letter and email.pdf
  11. I have already contacted the citizens advice bureau yesterday. I will post further when I return home in a couple of hours...
  12. It seems that I have no choice but to go through the county court system as Autopoint are thus far totally refusing to engage with me.
  13. This is the correct company, I have just checked the sales invoice and the Company number is printed on it.
  14. A very quick update: The dealership is Autopoint York. I have tried once again to discuss this with the dealership only to be told that the relevant person, the owner Ross Alexander, was unavailable. It has now been 17 days since I first called and asked to speak to someone regarding the issues with the car, only to be told the relevant person is unavailable every single time. I have emailed multiple times to try and get a response. I have asked to be called/emailed and have received absolutely nothing, just that is has been passed on to the
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