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About Pifko

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  1. I haven't had a chance to send anything off for her to get a breakdown of anything yet. The new creditor doesn't matter now though, according to eon anyway. The thing we don't understand is that eon said they took this debt back long before then, but now they are saying November 2019. I have no idea what they have been doing since July 2018 when Azzurro bought it. That and the fact that Azzurro told her they had contacted eon (took them about a month) and they confirmed with them that they had bought it and everything was dandy. It's one big mess. Could you guess why the letters say Shoosmiths on them though? Why are they listed as Azzurro's client and why did the Direct Debit refusal letter have no mention of Azzurro? It makes my head spin! Haha. Ah, I have dug a letter from eon () out and it says: "Azzurro Associates Ltd has appointed Shoosmiths LLP to manage your account." I just don't understand why. Unless it's to do with the legal side of things like I said. she's been contacting Shoosmiths the whole time. Can Shoosmiths do anything if she doesn't pay? I only ask because I don't trust these incompetent fools at Azzurro to tell Shoosmiths about the situation.
  2. It's taken me a while to get back to this thread, as I have been away working for a few weeks, I haven't managed to do anything for her bar take your advice and tell her to carry on paying the bailiff. We just today decided to contact eon to get some clafification. eon said they took the debt back from Azzurro because it was illegally sold .id I assume this was because CES still had an active writ? I'm not sure. Does anyone have any ideas? eon also said that they had contacted Azzurro in November to tell them to confirm they had took it back. I assume this won't be the end of it though, as she got a letter from Shoosmiths when she cancelled the Direct Debit with Azzurro. We are not sure if Azzurro is working with Shoosmiths or what that means. Does anyone here know? She seems to be dealing with Azzurro in terms of contact information, but we honestly don't know why Shoosmiths are involved. Thanks again for this site by the way. I will certainly be making a donation after I have Christmas dealt with . Haha! she has looked and the letters are from Shoosmiths, and it says their client is Azzurro. I am assuming they were hired because Azzurro has no legal powers but Shoosmiths do? Edit: Email is: azzurro@shoosmiths.co.uk So are they part of the same company or what? I am a bit lost here.
  3. Thank you for that, it has really helped anyway regardless of where the others are. I think these charges she has gotten are due to her mismanagement in terms of not working out a plan and thus they have turned up and added charges. As I said, she has gotten a lot better recently with my help. I think they are justified but I can certainly still request information on such charges. Rossendales are totally out of the picture but she didn't know she was paying CES until last week. I obviously didn't know this either. I assume she got a letter and was confused by it and ignored it for a while. Not only that but eon kept saying they were being paid by Rossendales and sending to Azzurro. I am not surprised the poor woman is confused, I would be. So yeah, I asked who the enforcer was working for recently and he said CES. She sent of a bunch of complaints to all parties but I told her to just leave that be now.
  4. Thanks, I will get that done for her tomorrow. I thought something was up with Azzurro with how nice they were being to her. Actually asking her if she could afford repayments. Heh. So are you saying she should continue to pay CES and the writ will still stands of as now even though the debt has been sold? Should we not try to contact eon? Could eon call off CES entirely as they set them on her in the first place?
  5. I think it was over £2000 originally. She probably has the documentation somewhere, but she definitely incurred charges when it was over at Rossendales due to missed payments and visitations. I think she just got a letter from CES one day and all of a sudden they were collecting it. I guess it transferred from Rossendales as were not doing a good enough job for eon, we really do not know. Being that CES are sending it to eon and then to Azzurro, I would certainly think it is not just fees. This is why I am trying to help her out, she has made a few mistakes and we have been working together to try and get it all sorted. It's a shame it couldn't be simpler as she has been doing really well with her debts recently. Even CAB was no help as they said they have never seen such a thing before. I really don't think she should be taking their advice, which is to just ignore a HCEO regardless if CES are in the wrong.
  6. Thank you for your reply. She is going to pay Azzurro as they have been sending her letters asking for money. She ignored them for a while, because even she was confused. CES seem to be collecting on the same debt, the money is even eventually ending up with Azzurro. The debt with Azzurro is half the price because of the charges CES have added, so what will happen if she carries on paying CES? Will Azzurro be returning the money to her eventually? What does she do here? She has to speak to the CES enforcer tomorrow. I'm still confused who she should be paying, sorry if some of what you said went over my head a little. What do you recommended here? Edit: CES make it sound like they are taking their orders from eon still. Should she contact eon yet again? eon have been terrible so far obviously. "As Azzurro already have a high court order in place I cant see Azzurro being able to anything if she stops payment to them, though it might be cheaper and without fees to get Azzurro to cancel the HCEO [if she is still paying the HCEO] and continue paying them direct?" My apologies, this went over my head. I think you meant CES can't do anything, not Azzurro? I'm not sure what CES are following here. I think you are saying the new HCEO overwrites whatever HCEO CES are following? Sorry for my stupidity here! I have never had to deal with anything like this myself. I also forgot to thank Andyorch for the title change and movement of the topic. Cheers, bud. Sorry for all the replies. I keep remembering details. She will be paying Azzurro directly. They sent a copy through the mail of the new High Court Order which merely says (looking at it now) that Azzurro are legally substituted in place of eon. Again, sorry I am a bit of "newb" with this kind of stuff. I just wanted to add that I misinterpreted HCEO for some reason. Yes, there is no officer seemingly on the case for Azzurro. There is an officer still on her back from Court Enforcement Services from when the debt still stood on eon's back. From your reply DX, we should probably just pay Azzurro as they are the legal debt holders? What we would like to know is how do we get the CES HCEO off of her back? Do we need to get eon or Azzurro to remove them from the equation, do we simply fight it ourselves with a letter of complaint to CES, or do we do something else entirely? This is where the main confusion lies.
  7. Hello everyone, I was told to come here from Reddit. This site is fantastic. I have a family member who ran up an energy bill with eon, and it had seemingly escalated to a High Court Order with an external collection agency. They set Court Enforcement Services onto her for some reason in the past year (before she was paying Rossendales), but she could hardly pay the amount requested each month. I made a complaint on her behalf to eon, and they just sold the debt to another company (Azzurro) without saying a word. Now the problem is that eon seemingly didn't tell Court Enforcement Services that they had sold it. CES have been carrying on taking money from her each month, even though the debt has been sold. Azurro has sent out papers, with eon saying they sold the debt and also a new High Court Order that transfers the debt from eon to Azzurro. We sent the eon letter to the enforcement agent she pays, but he came back saying it doesn't matter as eon haven't called it off. I don't believe this at all. Can anyone give me some advice as to how I should help her deal with this issue? I assume CES's threats of enforcement don't hold any weight? What about CES's 'costs' they have been deducting from the debt over the last year since this new High Court Order? Can she get that back? CES has been taking her money, sending it to eon and then eon have been sending it to Azzurro. I have never seen anything so stupid in a long time. What are the legal implications to what CES are doing? She even has a direct debit with Azzurro now, as she has really been trying to improve her credit lately. She can't pay two companies for the same debt. Edit: To add to this, she has just been to CAB and they have given her something to say to the enforcer if he contacts her again. It seems like they are saying CES cannot do anything, but I really don't know whether we can trust CAB. I'm thinking the enforcer will probably just turn up to her door at some point regardless. I could be wrong.
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