I placed an order with TK Maxx on 7/11/19 to the value of £170.
I went away for the weekend the following day to look after my grandchildren. When I returned home on 11/11/19 I found a card through my door from dpd saying “in side passage”.
I checked but nothing was there.
The following day I emailed and phoned TK Maxx and explained what had happened. I mentioned that I was very surprised that an order that I had placed on the Thursday had been delivered the following day given their website says ‘up to 5 working days’.
The member of staff promised to contact the courier company and get back to me.
I sent three chasing up emails and this morning spoke to someone on the phone. Basically she said there was nothing she could do about it.
The courier company had said they had left parcels there before and I had indicated that they could do so.
I asked to speak to someone else about this as I was obviously very unhappy to lose £170 and very dissatisfied with their response. The woman said there was no one else I could speak to and they would tell me what she had. I am so upset about this - and her attitude - the grudging admittance that someone should have been back in touch with me.
Quite clearly couldn’t care at all. Is there anything
I can do? Any advice gratefully received!