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  1. Yes the registration is 100% correct in the ticket, I removed it in the attached copy using Acrobat for the whole 'no identifying info' thingy So in your experience, at this stage, is it suck it up and pay or ignore them and contend with the debt collectors? I feel frustrated I now have this bill without a chance to contest or query it. On a side note, I'm sure you (dx) were the one who helped me defeat Lloyds bank years ago on my old CAG account
  2. The person driving at the time informed me that they purchased the ticket which covers the period after the apparent free allowance of 2hrs. However I'm not crystal clear on this so I'm driving up there tonight to figure this out for myself. But quick maths on my part gave me the impression that after 2hrs free the £3 paid would more than cover the remaining time. I'll be able to confirm this point when I get over there. Thanks so much for the quick response
  3. 1 Date of the infringement= 08/11/2019 2 Date on the NTK [this must have been received within 14 days from the 'offence' date]= 16/12/2019 3 Date received= 18/12/2019 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]= Yes 5 Is there any photographic evidence of the event?= Unknown 6 Have you appealed? [Y/N?] post up your appeal] Have you had a response? [Y/N?] post it up= Have not contacted Carflow so far 7 Who is the parking company?= Carflow 8. Where exactly [carpark name and town]= The Oaks Car Park, Acton, London For either option, does it say which appeals body they operate under.= POPLA There are two official bodies, the BPA and the IAS. = BPA according to the letter head. BTW the link in the 'HERE' text doesn't work anymore and BPA register site is down right now. Hi all, I have received the attached letter through the post day before yesterday and this is the first correspondence I have seen of this parking charge so far. It seems to me quite aggressive to send 'Notice of Pending Legal Action', but I noted the language used indicates that there should have been previous letters, but this is the first letter I've found since getting back home and opening all my backdated mail. I've checked the advice for posting a thread on this so here goes: To add to this, I was not the driver at the time and this letter first made me aware of the charge. There is an attached parking receipt from that parking session (all old parking tickets live in the door bin lol) and the car park apparently operates a 2hr free parking allowance for shoppers as I have recently discovered. the ticket covered the whole remaining period after that free period. However, I seem to be at a disadvantage now as the tone of the letter indicates the appeals period has passed even though I am just aware of this a couple of days ago. I'm pretty sure this will be sent to a debt collector which would be an annoyance. Any advice on how to combat this at this stage? Ignore or send an email/letter to Carflow? Any advice would be greatly appreciated. Please let me know if any further info is needed and I apologise in advance if I have missed any etiquette in posting a new threat. CarflowEdited.pdf Parking ticket.pdf
  4. I had a response from the legal team directly. I've attached the letter; but essentially they are insinuating that I caused the damage myself and/or being dishonest. Now, whether they sold this to me knowing about the damage or not, I truly believe they failed their due-diligence in ensuring the car's integrity. An MOT inspection will not look at the space behind the front bumper so that is a moot point. Also, as the mechanic also pointed out, the front bumper must be a replacement as the impact force required to damage the crossmember would permanently destroy the bumper. So according to this legal team's logic, I crashed the car, bought a new bumper, made shoddy repairs to the crossmember (leaving everything dangling inside) and then contacted the dealer claiming ignorance... I'm blown away at the arrogance/audacity of this (end of rant). I sent an email to the contact at the dealer expressing my views about the attempt to rebound responsibility onto me. I've added the gmail history and most recent correspondence. I am going to seek advice on this, but wanted to see if any CAGers have experience or advice on these matters? Anything would help. Thank you so much for reading. CarLegalLetter.pdf Gmail - Vehicle accident damage.pdf
  5. I didn't get a response for a while, but turns out the chap was away. Here's the latest response: "Sorry I have been off for the last week, I will chase this up on Monday, I placed in in the hands of our Law firm as they are experienced in these matters" I'll give them a bit longer although Monday has just passed.
  6. Emailed the dealer with the pictures above, expressing my concern over being sold a car with unreported crash damage. Response was that the owner will need to make a decision and will be back on Wednesday 6th November. Let's see...
  7. The name of the Garage is MC Autos and I have to say that Natalie and Jermaine provided very good customer service. Name of Dealership: Chequers Cars (Lightwater, Surrey)
  8. Hi all, First post of this new account as my old CAG account from several years ago died So I have this issue now with my Nissan Juke bought from a dealership last year. Please bear with me as I am just going to throw all details in this post. Nissan Juke 2011 Tekna DIG-T 23000 mileage Purchased the car August 2018 and when summer 2019 hit, I discovered that the AC wasn't working (auto climate control); didn't detect issue because previous months were cold. I've been looking at claiming AC repair through AutoGuard and eventually found a reputable garage in Croydon and booked asap as my warranty expires 07/11. The garage looked at the AC issue and eventually discovered that the 'Evapolator' (AC evaporator unit) had developed a leak. Also advised me that the pollen filter was caked and possibly blocked the AC flow etc. Commented that the car appeared neglected or sat for extended time. Total bill: £1900 . The engine however, is solid so far which is a relief. But the disturbing part (and the main reason for this post) is that, while getting the bumper off he found several indicators of existing crash damage (images below). Now, I have not been in a crash at all, so I realised this came from the dealer or previous owner and was due to an unreported collision. This was not reported to me and the car is not under a CAT listing. The dealer ensures that the car is checked before sale and came with a warranty etc. I called the dealer and he appeared surprised and advised they wouldn't sell a damaged vehicle. I was waiting for a report from the Garage who kindly took pictures and gave a description of the issues caused by the damage (added below), the dealer asked for a copy of this evidence which I will send shortly. My question is; in the opinion of CAG members, what would be the most appropriate course of action? I understand that I should attempt remediation with the dealer and then ombudsman if we can't agree etc. But I am also keenly aware it has been a year and that may affect any claim by me. But I couldn't have known about the damage until a professional spotted it and therefore I've reported this to the dealer at the first opportunity I've been made aware. The mechanic did comment that the force required to crush panels on the chassis crossmember would have written off the bumper, so this has been repaired (badly) with a replaced bumper and he also commented that the repair job was poor at best, with parts left hanging such as the intercooler which should be held up by the crossmember etc. I've been advised by family members that I should demand a refund as I was mis-sold the vehicle based on unreported structural damage. I wanted to get the opinion of CAG people as I've always valued the advice here. Please ask any questions, I'll be monitoring this tonight as I intend to send the dealer an email soon. Thank you for your time and potential responses Mechanic description/photos of crash damage AC hose damaged by intercooler chaffing against it but not leaking Intercooler not in brackets & chaffing on AC hose Intercooler not seated in brackets & bracket squashed from impact damage Lower cross member and n/s chassis leg damaged N/S chassis & cross member damaged N/S fog lamp casing cracked N/S transmission cooler insecure Radiator N/S lower mounting damage Radiator lower N/S bracket damaged and radiator not correctly fitted - location lug broken
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