I am based in scotland.
I recently saw an add on Autotrader by Junction City Dewsbury of a Renault Scenic.
I was looking for a car for my wife
it seemed a nice car as per advertisement and the dealer claimed to be very high rated 5 star dealer (acc to autotrader and his own website) due to his excellent services and customer satisfaction. Called him to inquire about the car and he said it just like "gold dust".
I fell into his honey trap.
The car costed 3995 pounds.
He had advertised 12 months MOT and 12 months 5* warranty on the car.
After negotiating he agreed to deliver the car in Dumfries the next day for 3900 pounds.
I paid him through bank transfer.
He said that he will put car through fresh MOT next day,
later informed me that the car needs some work as he wants MOT without any advisories so I have to wait.
kept me waiting for 11 days and delivered the car via a transporter on 21/10/19 night and despite advertising free delivery and committing it on email he asked for another 95 pounds which I also paid to him.
The car looks good externally but is a total mechanical loss.
Takes Multiple attempts to get the engine kick off,
Multiple warning lights/ messages keep on appearing on dashboard.
The car makes loud noise on driving,
auto gearbox bumps the car upon changing gear,
the car can't go above 40 mpg on full accelerator,
driver door can't open from outside are a few to mention.
I tried to call him within first 30 minutes of delivery but no response
I sent him a detailed text message about this soon after.
He replied "this is priority and we will talk about it in the morning".
Gave him a call next morning to get the surprise that he forgot to mention that the car has got engine replaced in the past and it was ok on delivery, but he will try to get things sorted for me ...
I waited for his response till 23/10/19 ...
When he stopped responding in writing and instead just talked over phone (after a few attempts) ...
I told him that j am not happy with this and I want to return the car instead of getting it fixed as the number of problems this cars engine have are unacceptable plus sending me a car which is undrivable with a fraudulent MOT
(as it has just 20 miles on it since MOT) for 3995 pounds is not suitable to me.
He said I have to wait till coming Tuesday to hear his response .... ????
But why ???
Now through this forum I came to know that I am not the only victim of their immoral deals.
I have a record of all the emails, texts, and saved screen shots of advertisement on autotrader, their own website etc.
Due to his behaviour I can smell that he is a big dodgy and it's just 4 days now since I got this useless thing parked on my drive ....
What options I have to deal with these [problem] dealers !!!