I need some advice please.
On 15th July I parked at a NCP car park when meeting my sister in her car.
we pyrchased 3 tickets over the day as plans changed and always was back at the car park by the time our ticket expired.
In total we paid for 4 hours psrking.
They had a ANPR camera on entry and exit if car park and determined we spent an extra 45 minutes in the car park unpaid for.
As stated in my appeal to them if they check their video cameras it took me about 20 minute to take my two young children out of the car.
Change a dirty nappy,
settle them ,
get pushchair out.
on return to leaving I was at the car at the time of my parking ticket expiring and It was late and I put shopping away,
spoke to my sister,
put kids in p.j
put pushchair away and
then took a call in the car.
as you can see the time added up.
But at the time I didn't think I was doing wrong,
there were no signs stating you must purchase a ticket in a certain time period and exit the car park by a certain time.
If they wanted to charge for 5 hours then there should be a ticket machine at entry and exit of gates.
If a parking ticket warden came along he would have seen we were at the vechile at the time we paid for and when ticket had expired we were packing to leave.
Tell me if I am wrong.
It's just ridicoulous and unfair for families or even people with disabilities.
How can they justify this.
Well I decided to make an appeal, I started this on the 15th July.
I Chased ncp for updates twice in July and they said a response will be sent soon as my case was being looked at.
On the 4th September i emailed ncp as I received a letter saying notice had expired and I now owe £100 not £60.
I was confused as I had been waiting for a response and never got one after the 14 days they said they would respond.
I asked them to look at the appeal I sent again and respond.
13th september I chased ncp and they said a notice of regection was sent on 29th July to my email address.
I had not received this and asked for proof of original email to be forwarded to me.
25th September I sent an email to ncp asking for proof of this notice of regection letter and stressed how unhappy I was with the sevice and communication made by them.
3rd October- email received from ncp with notice of regection letter they apparently sent.
It was emailed as an attachment (but they hadnt forwarded the original email) nor did they send a copy of my appeal I made on the 15th July on there website.
They had now taking this to trace debt management which I've heard mixed reviews on asking for £160.00.
Letter was received by them stating this.
I asked ncp to inform them this was being dealt with and to suspend my account.
Ncp said it's been passed over and future correspondence will need be made with trace. (Talk about pass the buck)
3rd October I sent another email asking for a copy of the original email and my appeal application for evidence to take to popla.
I also stressed on why trace debt management were involved as this was still being resolved between ourselves and eventually popla.
17th October I received a 2nd letter from Trace debt recovery stating £160 was owed and I had 7 days to make payment or it would be taken to court and passed to a solicitors and potentially any additional costs I would be liable for.
17th October I spoke to citizen advice and they advice me to contact trace debt management to put everything on hold as it's being dealt with by the ombudsmen (popla).
If I am honest this company seemed very un proffesional, unsure on how to do there job or sharks and after reading some reviews I think I am right.
So not really worried about them.
I explained ncp will update them on the outcome considering they passed my personal details to them which should have never happened.
I don't know if to go to popla with this evidence / emails/ appeal.
I have obviously appealed which may be I shouldn't have.
The annoying thing is my sister got the same parking letter and she emailed ncp the same email when she appealed and they said they would respond in 14days.
Well they didn't and then it was never heard off again.
Mine got passed to trace debt management.
Its been frustrating as i have called for updates constantly.
The good thing is though we have two exact same cases and both being treated differently.
I guess we could go with unfair practice.
Can I have some advice from you all please on where I should go from here.
Appeal to popla ? Ignore ?
It's been going on for so long.
I have two young children and trying to focus on my new business and the stress with this ontop is just something I don't need right now.