Hi All Wondering if you can offer any advice. Unauthorised purchases have now been made on amazon account on 3 occasions. once 30th august, went through the process with amazon changed password etc never thought about it again. next time was Thursday 10th October, contacted amazon again and they said fraud dept would be in touch within 48 hours, heard nothing despite making further enquiries took 5 days for them to put money back on gift card balance. next time was today and been in touch with amazon again who have said the fraud dept will be in touch today - not heard anything yet. My question is what is the minimum standards we can expect from amazon. Their fraud dept is not contacting us, it's not possible to speak to someone and the password has been changed each time, so how is it possible that it's still happening? Thanks for any advice.

Ahhh cheifengineer that's interesting thanks for sharing, I will be sure to mention it . Thanks

Hi All Hoping for some advice if possible. I will try to be as concise as I can so I will bullet point, hope this doesn't seem rude. My Ford Focus 2.0 TDI Powershift 83k miles *had a major service and an automatic gearbox oil change on Friday 4th October * Saturday 5th October - had been out in-car driven 30-mile round trip with about 10 hours in between, when I got home the radio and dashboard wouldn't turn off as it usually does when you switch the ignition off and open the driver's door. Tried to switch the radio off manually no joy, after about half an hour it just went off on its own. Didn't think much more of it. * All was well, travelled to work and back on Monday and Tuesday a 20-mile round trip each day * Wednesday on the way home started the car and it made a funny noise so I tried to turn it off and it took me several attempts to switch it off. I left it a couple of mins and switched it back on and all seemed well again. After about five mins of driving it came up with hill start assist unavailable, so I thought I would take it back to where it had been serviced. After about another 10 mins it went into limp home mode and came up with a message saying transmission not fully operating (or something like that). * AA came out and plugged the computer in said that it was bringing up a fault on pretty much every system in the car but when he tried to get into the in-depth diagnostics it kept kicking him out. The transmission message cleared and the aa offered to follow me to the garage which they did, the car drove ok again for about 15 mins then went back into limp home mode. * Car has been at the garage since close of business Wednesday, I have rung for an update each day to be told there was nothing until today when I expressed a bit of frustration at this was rang back and told it is probably something to do with the clutch but not sure yet. * Apparently they have a gearbox specialist in for a 2nd opinion today and should be able to get back to me tomorrow. So my questions are: 1. Could a fault with the clutch cause all of the above problems? 2. If it is the clutch is it likely to do with the service/gearbox oil change as it was running PERFECTLY before this, I only had the gearbox oil change because I was advised to. As an aside I had to have a new gearbox put in while the car was under warranty as it malfunctioned. I am honestly grateful for any advice, as I'm just feeling really fed up at this point and the garage are giving me the least possible info they can give me. Thanks :-)