Jump to content

dan glee balls

Registered Users

Change your profile picture
  • Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

About dan glee balls

  • Rank
    Basic Account Holder
  1. Hi BankFodder. Thanks for the reply. My wife and I bought the sofa direct from the shop but as it was not in stock we were told that it would take up to 6 weeks to be with us as it was coming from Italy, but the guy had to put an 8 week lead time as that was standard . It was not made to measure as it is a standard size but it did have to be made . I will send an email now to back up my cancellation. Again thanks for the reply dan
  2. Hi, Just wondering if any one can clarify my situation. I bought a sofa from SCS on the 13 July 19 with a lead time of 8 weeks. I told the salesperson that ideally it will need to be sooner than that and he wrote ASAP on the form and said that it should be with me within 6 weeks. Fast forward 12 1/2 weeks, we have decided to move home, the sofa is still not here. No call telling me that it had been delayed so my better half and I have decided that we no longer need it as we have found another. When I phoned up to cancel I was informed that it is now ready to deliver, I told them I no longer require the sofa and I believe that after reading the back of the contract I am well within my rights to cancel. Clause 6.2 states that If we do not deliver your Product within the estimated lead time plus 4 weeks(the Delivery period) then you can cancel your order in the following circumstances:We have refused to deliver the products; delivery within the delivery period was essential (taking into account all the relevant circumstances); or you told us before we accepted your order that delivery within the deadline was essential. I stated that I would require the sofa ASAP and that was written on the contract in the Customer Earliest Take Date, I am assuming that I am correct in my assumption and I can cancel the order, but just want to clarify before I speak to the sales manager tomorrow when he calls me. Thanks In Advance
  • Create New...