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Abstract

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About Abstract

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  1. Thank you for your time and advice + I will follow it and update.
  2. Hi I recently started a PPI claim against Barclays. I then received a couple of letters asking me to verify my address or my claim would be stopped, as the address they held was an old address.. I called Barclays went through security questions and they told me that I couldnt verify my new address until I had called the "Telephony Team" as I had a "Resolve Account" with them + He did try to get me through another way by asking me another set of security questions the first question was "how big is your overdraft" . I repeated that I wasnt even aware that I still had an account with Barclays so really couldnt tell them what the overdraft on the "Resolve account" was . I added that I had not had an account with them for a very long time (Many years) and that I had never heard of a "Resolve Account". I then called the "Telephony Team" and they told me that they could not verify my address either as they could not find any account under my name and until i could provide the "Resolve account" details ... They then advised me to go into a local branch with ID (Passport etc)and that they would then release the account details to me. I asked if this was Barclays way of delaying or preventing my PPI claim but I obviously only got a repeat of the instructions to go into a local branch with ID. Before I ended the call I asked what a resolve account was and she told me that it was a loan which may have been to consolodate debt. This is further complicated by the fact that I lost a house during the last crash ( Barclays had arranged the mortgage with The Woolwich) and have since (about 9 years ago) declared bankruptcy. Being unaware of any outstanding "Resolve Account" I am unsure whether this "account - debt" was or should have been covered by my bankruptcy. Hope you can help me with some advice.
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