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About walker323

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  1. Just for the record, I am uploading the original letter from CCSCollect, which asks me for the money from "BT" (if it is BT). You can see here that I scribbled some notes at the foot of the letter indicating that I phoned the number CCSCollect gave me as the BT number, and I was told by "BT" that there was an outstanding balance of £48 in the account. They first tiold me that the account wasn't even closed. Then they changed their mind and told me that the account was closed, but that there was a £48 balance still owing. Assuming that I was speaking to BT, I kept tellin
  2. To the people who run this forum: Look, it makes absolutely no sense to censor words which contain sc@m or sc@mmer but not to censor words like 'mother****** which I know will be printed here in its original raw glory. It also detracts from the sense of what I am trying to convey to anyone who wants to know. These people are sc@mmers, and I should be able to call them sc@mmers without having to use ampersands, for God's sake!
  3. The plot thickens. This morning I got a letter from CCSCollect headed 'NOTICE OF INTENDED ACTION'. It threatened legal action if I did not pay this money (which has now risen from £48 to £60). So we have two possible alternatives. Either BT actually swore at me, calling me an a**hole and a mother****er, OR CCSCollect are acting for a gang of [problematic]. It has to be either one or the other. So which one is it? I have scanned and uploaded this letter. (I tried phoning them just now, as they say that they are open on Satu
  4. Yes, I'd say the Truecall unit was probably one of my best investments.
  5. CCS Collect sent me a letter which threatened legal action if I did not pay the £48. I then phoned CCS and spoke to a woman who sounded quite genuine and said that I should speak to the BT Billing department. She gave me the number of the BT Billing department (which I don't have to hand now) and I spoke to a man in the BT Billing department who said I owed them £48. This is in complete contrast to the conversation I had with BT last night on their 0800 800 150 number in which I was told that there were two old accounts in my name which showed a zero balance and th
  6. No. It was the man from BT who used the foul language (but he did so on an undisclosed line, not on the BT Newcastle number 0800 028 5085 which he had used two minutes before to say that I owed BT £48). CCS Collect would presumably have to have got this information from somewhere. And as this is not on my credit file I'm presuming it was BT who told them. Nobody else could have such information. For the avoidance of doubt, I'm attaching a screenshot of my Truecall output to show the two called from the BT 0800 028 5085 number followed in quick succession by the same ma
  7. I've noticed that when I write the word 'sc@mmer' or 'sc@m' it is always replaced here by '[EDIT]' in this text. Hardly anything scandalous. Raven1, the call was not from a call centre. It was not from the 0800 028 5085 number, but from an undesignated number, as I made clear in my original post. But it followed less than a minute after the 0800 028 5085 call, it was about the same subject and it was the same voice. So the caller decided that it would be better to verbally abuse me whilst not using the company's facilities! Unfortunately he didn't know that the call was still bein
  8. The debt collector was CCSCollect. Would a [EDIT] go to the extent of passing himself off as BT and then engaging a debt collection company to collect in BT's name? What if I had capitulated and paid to CCS? CCS would then have paid the money (minus their percentage) to BT, and not to the [EDIT]. I can't see that it would be worth a [EDIT]'s time to do this. It would be pointless.
  9. Then why were they calling from a BT number (which answers with a BT recorded message when you phone it)? And would a [EDIT] hire a debt collector and call themselves BT? I spoke to a person at the debt collector's number and they said that BT was their client and then gave me a further number for BT's billing department, who I then spoke to, and who confirmed that I owed them £48. It would not surprise me if one hand doesn't know what the other hand is doing; BT is a bloated, redundant bureaucracy that doesn't seem to know what day it is. Nevertheless, I a
  10. On the 27 September 2019 at about 6 in the evening I was phoned by someone who was apparently from the Newcastle Technical office of BT (tel. 0800 028 5085) who said very briskly that I owed them £48 and that I would have to pay this. I have previously been chased for this £48 by BT before. They even got a debt collector to send me a letter saying that legal action would be taken if I did not hand it over. So I subsequently phoned BT and I was told that there were two old accounts ion my name, and both of them had no debt amount: I owed BT nothing (I have a recording of that conver
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