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About lukeT1995

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  1. Hello, i have recently missed a DD payment to X4L and have incurred a charge from harlands of £25, which i emailed in response to advising not to take the payment on the next DD date due as advised in the letter received. i confirmed over the telephone this was the appropriate action to take. fast forward a week or so later and i get another letter advising another £25 has been added to the account despite my request. i have absolutely no issue with payment of the first charge as this is my own fault etc. however i feel like the second occasions is ridiculous as i received no correspondence to advise it would still be taken... Is this entirely my fault or am i within my rights to not make payment of the second charge? i have looked through many forums and each case seemed to be ever so slightly different and wanted to ask the question? thanks!!
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