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About sunnybein

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  1. I'm going to request laptop back and take them to small claims court. Their Policy is also contradictory in 2 separate paragraphs. 1 says vouchers after 3rd repair other says after 4th repair. Nowhere does it say physical fault (corner missing) overrides Mechanical fault). £50 storage charge. Refund of 8years of policy payments-as they've broached it Vouchers entitled to ost of £450 Cost of all the phonecalls and my time They rely on people not standing up to them. BankFodder. .the laptop had clip on corners th
  2. So I just allow them to get away with policy breach? I paid £460 for this laptop..why wouldn't I be entitled to a replacement that costs the same? They are all over Google groups repeatedly doing this to Customers..I am far from being the only one. Their support plan isnt worth anything when you ask for the replacement promised.
  3. Hi Repair and Support Plan states: If your product goes wrong after the 3rd Repair, you can request a replacement.(The faults must be mechanical they say e.g Hard Drive as opposed to physical/accidental to qualify for replacement/vouchers). My Laptop has had 4 Hard Drive replacements. They are attempting to claim that a corner being missing when the laptop went in for repair over rides Hard Drive Failure and are therefore claiming my laptop has had only 3 repairs. Also Well fix in 7 days or replacement-1 of the repairs took almost a month. Ive
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