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About sunnybein

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  1. I'm going to request laptop back and take them to small claims court. Their Policy is also contradictory in 2 separate paragraphs. 1 says vouchers after 3rd repair other says after 4th repair. Nowhere does it say physical fault (corner missing) overrides Mechanical fault). £50 storage charge. Refund of 8years of policy payments-as they've broached it Vouchers entitled to ost of £450 Cost of all the phonecalls and my time They rely on people not standing up to them. BankFodder. .the laptop had clip on corners that repeatedly fell off so I kept them in kitchen draw (which I explained in letter to them). People need to stand up to them it's abhorrent what they are doing to hundreds if not thousands of people. Thanks for your replies
  2. So I just allow them to get away with policy breach? I paid £460 for this laptop..why wouldn't I be entitled to a replacement that costs the same? They are all over Google groups repeatedly doing this to Customers..I am far from being the only one. Their support plan isnt worth anything when you ask for the replacement promised.
  3. Hi Repair and Support Plan states: If your product goes wrong after the 3rd Repair, you can request a replacement.(The faults must be mechanical they say e.g Hard Drive as opposed to physical/accidental to qualify for replacement/vouchers). My Laptop has had 4 Hard Drive replacements. They are attempting to claim that a corner being missing when the laptop went in for repair over rides Hard Drive Failure and are therefore claiming my laptop has had only 3 repairs. Also Well fix in 7 days or replacement-1 of the repairs took almost a month. Ive refused delivery of my `fixed` laptop now for 3 months while arguing to and fro with them that they have breached the support plan and I want replacement vouchers.They are now charging me £50 to store my laptop and are going to dispose of it in 6 days if I dont contact them. Been through usual channels..Consumer advice... just found out they wont participate in ADR. I loathe this company they are a disgrace. Ive paid A support Plan £11 per month for over 8 years. Im aware how bad they are and how many people they have shafted. Anyone any idea where I stand ..what I do?I dont want them to get away with broaching the policy as well as binning my laptop.Im left with nothing.
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