Hopefully some kind soul could advise on where to turn from here?
I purchased a Hyundai i40 back in December, 2018 off of Arnold Clark. The car had a new clutch, allegedly, fitted prior to me collecting the vehicle and I was advised there is a 12 month warranty on the clutch itself. I noticed some issues over the few days of taking the vehicle away, and it was returned twice (December & January) for concerns with the clutch. On both occasions, I was fobbed off. Unfortunately there was a loss within the family and my attention was drawn elsewhere, so it wasn't until June I chased the sales rep via email, ignored, phone calls, unreturned.
Last week I took my car for an MOT and the mechanic gave me friendly advice regarding the clutch; it's "screwed". So with that, I took it to Halford's for their free clutch test deal; same outcome.
Last Wednesday I contacted Arnold Clark, informed them of this and it was scheduled in for a road test (Today at 8am). The Mechanic immediately noticed the issue I had been complaining about since day 1, and advised the gear box needs dropping etc. The Service Manager stated there is no 12 month warranty with the clutch, and that I have to pay £150.00 to have the gear box dropped and any costs that come with it. I challenged this, and the quickly stated that I have to still pay the £150.00, and they may be able to get Sales to front the remainder. There was no guarantee with this.
I was somewhat annoyed, so informed them I'm not happy with the outcome and lack of certainty on what sales can do, so I left.
I am lost on what I can do from here, if anything. I do have emails back and to regarding the clutch to Arnold Clark, but that's about it.