No, I just sent him a reply to his last message through eBay (where he asked me to check the listing and contact him), which also allowed me to attach a scanned copy of the Tesco bank letter, and screengrabs of his texts to me with the bank details he provided (to prove it all tallied up). Whilst this wasn't an eBay transaction, I wanted something on record through them, so thay were aware of what had happened. He hasn't responded to it. I'll send him a Letter before claim this week, as I have his business address from the eBay listing and companies house, which also had his name.

Recently been scammed by an eBay seller - a car breaker / parts seller, and it's my own fault for taking the transaction off eBay at his request, but it all seemed genuine at the time. Let me explain... I was looking to buy a rear tailgate spoiler for my car, and found one as part of an ebay listing for the full tailgate. I messaged the seller to ask if he would remove the spoiler and sell it separately as I didn't need the full tailgate. He agreed and said it would cost £95 + postage. I messaged him to ask the postage cost, which he confirmed as £10, so £105 in total. I agreed to this price, and then asked how I would buy it, as the listing and basket on eBay was coming up with the cost for the full tailgate (£155 + £30 postage). He messaged back and said check the listing and contact me. I checked the listing and there was a mobile number, as well as business name/address. I rang him and spoke to him, and confirmed the price and arrangement. He then said he would text me the details to make payment. I then received a text with his company bank details (name, sort code, account no). I made payment as a money transfer (yes I know, big fail straight away) using my Tesco Credit Card, as I (wrongly) believed I would be afforded some protection should anything go wrong. I received notification the payment had been accepted by Tesco Bank, and then the seller told me he'd let me know when he'd received it. 4 working days later, I hadn't heard from him or received the spoiler. I checked my Tesco CC account which had been debited £105. I texted him to ask if he had received the payment, which he denied. Said he double checked and no payment from me or for the amount in his bank. I contacted Tesco Bank who (to cut the story short) confirmed after investigation that as a money transfer, I wasn't covered under section 75 or chargeback, and they couldn't get the money back. However they did confirm the payment was received by the bank details he provided me with, two days before I chased him up. I text him again to tell him this, and at this point he began to get abusive in his replies. I have since sent him this letter of proof from Tesco Bank, and requested he refund me within 7 days before I take it further. I have checked companies house, and have his full details (name, business address) he seems a 'legit' business, and has over 500 feedback on eBay, but also seems to have taken the opportunity to keep my money and deny receiving it. is there anything else I can do to try and get my money back? I have lodged a complaint with Tesco Bank, as there was nothing in any stage of making the money transfer payment, where it told me I wouldn't be covered under the T&C's if anything went wrong. I have reported it through ActionFraud UK, and was considering a small claims court money claim to him. However it's 'only' £105, but it's the principle that this guy can just deny receiving my money, whilst I have proof from tesco that the bank details he provided did receive the money. The seller is in Birmingham and I'm in Newcastle, so I can't just 'take the boys around' either, if you know what I mean. Cheers for any advice offered.

Received my full compensation payment cleared into account today.

Well, it appears we have a result. Have just received an email from the Hermes CEO office, apologizing for the stress and problems caused and advising that after a full review of the case, they are reimbursing me the full amount of my claim - £55.75 for the parcel value and the postage cost... as a gesture of goodwill. My LBA will have arrived earlier in the week, and I'd guess that has prompted the reply, though I did expect them to ignore it and make me submit the formal claim. Thanks for the advice given on my posts above, which gave me the confidence to pursue them. All I wanted was the value of my parcel that they lost, which I am getting, so I am happy (or will be when it goes into the bank). MJ

LBA posted off this afternoon, first class signed for post. We wait and see, but based on other threads on here, I expect them to ignore it for the 14 days, and then I'll proceed with a formal claim.

Cheers for the feedback BF. The postage breakdown cost was as follows: Parcel 1-2kg = £4.05 (covered up to £20 in value) Additional cover up to £50 = 90p Signature on arrival = 80p Total = £5.75 If I'm honest, the item sale value is what I want, so if the postage could be a difficult claim I'll drop it. I was claiming for 'wasted delivery' as I paid them a fee to deliver the item, which they failed to do, as well as paying extra for its value and to receive a signature. Had the delivery gone to plan, then yes, I'd only have the £50 for the camera, but they would have done exactly what I paid them for, so there would be no issue. Cheers MJ

I have attached DRAFT PDF copies of the LBA and MCOL form. I also have PDF prints of the online Hermes tracker showing the contents of the parcel as 'Camera' and the cover value as £50, along with Hermes label which does not state the contents of the package on it (so no added risk from that PoV), and the Paypal receipt of payment from the buyer and the the subsequent refund showing the sale value of the camera as £50. In terms of the MCOL claim, I am only looking for the sale value and the wasted postage (£55.75 total), not too bothered about claiming any interest which may be negligable for the amount. DRAFT Letter Before Action.pdf DRAFT MCOL form.pdf

Yeah, rightly or wrongly I was prepared to give them the time to look for the parcel, incase it did turn up at the local depot (its last appearance on their tracker), then at least I'd get it back. But for them to maintain their stance of not compensating me, despite admitting that its lost, after it was scanned into their depot, is very annoying. I have the LBA prepared and will post it off tomorrow by recorded delivery. Should I include a copy of the MCOL form which I have already prepared, and anything else (evidence, record of communications, etc) or just the LBA?

Well, after contacting the Hermes CEO office and then giving them time to conduct the necessary searches, I received this email earlier today: So, next week I will be sending off the letter before action, as I find this completely unacceptable that they can openly admit that the parcel is deemed as lost whilst within their care, and at one of their depots, yet still refuse to reimburse me the sale value of the item and the wasted postage cost (as they failed to deliver), due to their spurious 'non-compensation' list.

Just another quick update. Hermes responded asking for photos of the item that went missing (the camcorder), and a description of the packaging, so they could conduct a full search of the local depot and the national hub, as it seemingly went missing after being scanned into the local hub, but they aren't sure if it left there, and got lost afterwards. I sent them the photo (guess they were hoping I wouldn't have one). They say they still can't find it at the local depot, and are waiting to hear from the national hub, and ask me to wait a little longer for them to conduct the searches. I know you said I should have proceeded with the letter before action before now, but I'm prepared to give them this time to conduct the searches, as even if I got the item back, I can draw a line and try to sell it again. However, I'm fully expecting them to say they still can't find it, then it's down whether they maintain their stance of refusing to compensate me for losing it (that they repeatedly admit to). If they do refuse again, I've decided I will proceed with the letter before action, with a copy of the MCOL form, and begin the proceedings to recover the cost. Quick question, should I post the letter/form to them and email a copy, or is an emailed copy of the signed letter sufficient as a record? Cheers MJ

Quick updated on this. Nothing has happened so far through Resolver, other than Hermes customer services replying with a standard cut and paste reply asking me to submit a claim for the lost parcel, despite my initial case posting advising that a claim had already been refused, and why. I have to wait another 15 days before I can 'escalate' it through Resolver, if I decide to. I then found an email address for their CEO, who I emailed, stating my issue. I've had success with other companies in the past by contacting the CEO (Sky for one), so hoped that might be worth pursuing. I have today received a response from his office, again refusing my compensation claim, but asking for more details of the parcel and items inside, so they can carry out additional searches in attempt to locate the parcel. I have responded with a photos of the items, and a description of the packaging, but have advised of my intention to pursue this through the small claims courts should they fail to find the parcel and maintain their stance of refusing to compensate me for the value of the item + postage cost (£55.75 total). We'll see what comes back from this, but I have prepared my Letter Before Action, and filled in my MCOL form, ready to send, should they fail to find my item, or maintain their stance. Will update again as/when.

Have read other threads, and just venting really, until I decide whether to take things further. Sold a camcorder (+ bag/accessories) on Gumtree, and received payment via Paypal to send it to the buyer in Wales. Bought postage on myHermes, and selected to have it signed for, and paid the extra to cover it up to its sale price of £50. During the process, I stated the item was a camera (its listed on the tracker info as a camera, but does not say that on the postage label), but at no point did it flag up that there was any issue with my postage. And thinking about it more, if a camera isn't eligible for loss or damage compensation, then why allow people to pay the extra for the increased cover? Dropped the parcel off at the parcelshop on 16/08/2019 and next I heard of it was when the buyer contacted about 5 days later asking if I'd posted it yet. So went on the tracker and it stated the parcel had been collected from the shop, and was at the 'senders local depot'. The MH FAQ's stated that I could raise a query about it until 7 working days had passed. So I rang them lunchtime 28/08/2019, and advised the parcel hadn't arrived at its destination. Guy on phone tried to rang the local depot as he said it either hadn't left yet, or was lost in transit. He'd get back to me in 24-48hrs with an answer either way. This morning, I received an email telling me that after an 'extensive investigation', the item was deemed to be lost. The email also had a claim form attached. So i fill in the claim form and submit. Within literally minutes, I receive a reply telling me that they won't be giving me compensation as 'camcorders' are on their exclusion list. I have now refunded my buyer through Paypal, as he had already waited 12 days since he paid me. So, I've done a bit of browsing today and found the website Resolver. I have raised a case through them, just to try and get the sale value of the camcorder (£50) and the postage costs back (£5.75). Hermes have acknowledged this case and said I'll hear back (through Resolver) within 5 days. I've been reading some posts on here, and if the above fails, then I'll consider sending them a 'Letter Before Action', and making a small claims against them. Compared to some items i've read on here, £50 may not seem much, but its the principal. If people don't stand up and fight against the likes of Hermes in cases like this, they'll just keep doing it, and not improving their service. Cheers, vent over.