Back in 2015, I had issues with CrS/Harlands after cancelling my gym membership and my ex-partner’s membership. I made them the following offer (in writing) which they ignored:
‘ We now realise that we should have paid one further month's fee for the notice period and are willing to offer you £9.99 per person now (totaling £19.98). If you confirm in writing within 14 days that you'll accept £19.98 in full, you will be paid promptly.
However, we will not pay any admin or cancellation fees as these are unlawful ’
They then passed my details to
Zinc, who passed them back once I showed them the full version of the above letter ( this occurred on the 3rd November 2015). I told them to only correspond with me via letter and got on with my life.
Fast fotward almost 4 years. I’ve moved adress and changed partner and I recieve this in my inbox with the subject: ‘ Please let us help you ( with my new address on it although I’ve not recieved a physical copy).
“ Your membership with Xercise4Less remains in arrears. In a final attempt to resolve this matter we would like to offer you the opportunity to free yourself from this debt.
We will apply a discount to your balance as shown below. The earlier the payment the more of a saving you make. AND the agreed amount can be spread over a 90-day period:
19th - 23rd August 2019
27th -30th August 2019 40%
2nd - 6th September 2019 30%
9th - 13th September 2019 20%
If you are unable to settle the balance in one go with the above offer then we will help you pay off this account. For example; for every £10.00 payment you pay we will apply a £2.00 reduction to your balance, for every £20.00 payment we will apply a £4.00 reduction and so on.”
What should I do? My inclination is that they would have started preceedings if they could however I have Generalised anxiety disorder and this has effected my mental health.
Many thanks for any help