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Bean192

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Everything posted by Bean192

  1. @BankFodder @stu007 just wondered what you think are next steps Letting agent should have emails of conversations, we certainly do
  2. Just received this email today following the SAR request I sent to the Letting Agent. Please can you advise our next move? Is it small claims court now? Dear xxx, In response to your letter, I would like to inform you that we do not hold any of your personal information. We are a small company and data collected is only handled by 1 internal employee who conducts the reference checks. Once the reference check has been completed, the documents are destroyed by deleting the data. Therefore, we cannot provide you with any of your personal data as it has been delet
  3. Please can you tell me how long i should allow for a response to the SAR?
  4. @stu007 @BankFodder please can you check the Letter of Claim below before we send this to the Letting Agent Address This Letter is on behalf of the following individuals; Names of people involved in paying Holding Deposit Address of Letting Agent 3 September 2019 Letter before Court Claim Dear Sir Re: Address of Property Following our communication on email with reference to the Lease of the above Property this letter explains our situation and why we were left with no choice but to pull out of the Let and why we are enti
  5. Thanks @stu007, will arrange for these to be sent. @king12345 Can I ask why you think the Property Ombusman if they are pro the Estate Agent as seems to think they are and a waste of time?
  6. So is this Small Claims Court then? Do you think because they actually confirmed the 6 month break clause on the 3rd that we do have a viable case, and its not just a case that we backed out because we felt like it? Hope you don't mind me asking, I'm just wanting to make sure we're not being stupid about this
  7. Surely the Letting Agents response of no more communication unless its through your Lawyer is a Deadlock situation?
  8. 28 th – Email from Student Please can you clarify which parts of the Tenants Fees Act 2019 that came into force on 1 st June 2019 are you using to refuse the return of our Holding Deposit / say its non refundable? ---------------------------------------------------- 28 th Aug – Email from Letting Agent Because we have gone through the whole process and at the end you have changed your offer for the property and you have pulled out of the deal This 1 week rent doesn’t even cover us nothing in terms of the cost we have encountered from your withdrawal. -------
  9. Response just received from letting agent @stu007 Please can you clarify which parts of the Tenants Fees Act 2019 that came into force on 1st June 2019 are you using to refuse the return of our Holding Deposit / say its non refundable? Hi Because we have gone through the whole process and at the end you have changed your offer for the property and you have pulled out of the deal. This 1 week rent doesn’t even cover us nothing in terms of the cost we have encountered from your withdrawal. --------------------------------------------------------
  10. @stu007 Please could you clarify what you mean with the following sentence: Due to our Dispute over the Holding Deposit I now require further clarification as this Holding Deposit comes under the Tenant Fees Act 2019 which parts your letting agency are using to class it as 'Non-Refundable' Holding Deposit. I am a bit confused with the part after 2019
  11. Could you possibly clarify the following: 1. What date did you Pay your Holding Deposit? 2nd of August 2019 2. What date did you get confirmation of Holding Deposit received from Letting Agent (£705)? 3rd of August 2019 3. Has anything actually been Signed in Writing? Nope You need to make sure and keep a good paper trail of everything Yes have now attached this above So what you could ask the
  12. Below is the actual email trail between us and the Letting Agent with dates 3rd August - First Email from Letting Agent Hi Guys I can confirm that we have received £705 as a holding deposit for XXXX and attached is the receipt Offer: Price:705 pw Move in date 4 th September Tenancy – 1 year Our next step is to reference check: please provide me the following info for yourselves and guarantors (Etc etc – list of items required) 3 rd August – from Student Could you send me a copy of the break clause as I have some concerns. Thanks 3 rd August
  13. Agent is Coolcribbs Landlady is NEHA SHAH Im second year at UCL Yes, you are correct, we signed nothing for the Holding Deposit, it was mearly an email on the 2 nd August asking us to pay £705, with their bank details etc and a note on the bottom saying if the Landlady rejected our deposit it would be fully refundable Then we paid it on the 2 nd and on the 3 rd received an email from the Letting Agent saying he could confirm receipt of the £705 as the Holding Deposit and that this email was a receipt The Letting Agent said it was a Contract for 1 year without a break clause W
  14. I am a University Student looking to rent accommodation along with three other Students We found a four bedroomed flat and called the Letting Agent to say we were very interested We had a viewing and raised some questions We wanted to check if there was a break clause in the Lease The Letting Agent said we would need to pay a Holding Deposit whilst he waited for the Landlady to return from Holiday So we paid £750 split between the four of us to the Letting Agent We then received an email to say the Holding Deposit was non refundable References were then check
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