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About yups

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  1. hi Thank you for your reply. nice link . thank you very much. I know I will get my refund. it has been offered. I have been told I am right about the situation. It does seem like this is in debate but this was clarified a long time ago. Do you think I would be wasting my time to try and stop it happening to others? I just would not want this happing to anyone else. Thank you again
  2. you stated : "I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect". They were there when I should have had an off peak option, they did not give it me!! I asked for the lower fare. they refused!! And threatened a fine!! ( i did not know the jargon , that is true) but "lower fare option " should be o.k for them to understand. When I say, to the effect, th
  3. Hello as mentioned. I cannot give time stamps, costs, dates or location info, not until I make my moves. in effort to maintain 'some ' element of surprise. I am not hiding this for any immoral reason. I am simply being cautious regards my complaint. dx100uk states " it makes no odds to us,....." Who is "us"? Are you speaking on behalf of these other people? if it makes no odds? Well.....lets move on then.. lets get productive for other people, if not me. Code of conduct states, to the effect, the staff are supposed to en
  4. Why I went back: Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system. I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand. He understood that and refused
  5. I cant give times dates location costs as I am not going to do so until the very moment I make a complaint or what ever route I decide to take. Even if the person operated ticket office was open at the departure station when I wished to buy the ticket. There was no peak ticket option available, only the cheaper off peak fare option. There was no peak option. I dont understand why trhey would need to be as you say "telepathic"? There was only one price. The polite and respectful box office staff did not even have to ask me about my de
  6. Why do you ask? can you explain why this is needed? especially when the there is able information. I have been told to keep dates, times, locations costs private for now. can you elaborate?
  7. We have looked at the ticket options for the exact time travelled. it is not possible to buy an on peak ticket at the time I left the departure station There is no option There is only one option. The cheaper fare. that is all I knew!! The cheap fare. So when I arrive and they detain me, threaten me with fines and force me to pay the higher 50% more fare. I found that very stressful as I suffer from anxiety anyway. I also would have had to pay a fine if I did not have enough cash in my pocket. (I found later that I needed my cash in town)
  8. You will have to forgive me but I have a bad headache from all this. i have tried as you can see to type all I can to help not just me but others too. but I am out it is 7am!! The only people who helped me were the box office staff at the station, they were great. I unfortunately cant say all they said as it is private but wow I wish I could!! you would be amazed.! I hoped this forum would generate some support. So I could share some bombshell info. The poster above dx100uk is talking to other members on this website, people who have admitt
  9. Hi honey bee I saw no conductor and decided to pay at the station when i arrived. It states on the permit ticket at the first opportunity and also within two hours. So I was legally travelling and honest and prepared to pay In fact! I almost forgot to mention! I tried to put the full amount into the permit to travel machine prior to departure!! It refused my pound coins! So I went back to that machine and videoed me trying to put pound coins in it and thankfully it still refused!! So I can prove that I tried to pay in fu
  10. hello you stated: "sorry but I find it really strange that you didn't inform them of what time you'd be returning home when, after what seems, a protracted conversation was entered into, which resulted in the overcharging you thus complained about ………………... " Please do not apologise. You can say what you like. I just knew what the price should be prior to my journey. I knew they were charging me too much. That is all I knew. I did not expect to have to go through this, I assumed the departure station would be open and I could buy a ticket prior
  11. hello I was told by the main ticket office that if I travelled home after 6pm it would be an off peak fare. but they never asked me what time I would be heading back home at the turn-styles. main office said i was being over charged. so i went back to get a refund. i wasn’t going to give names dates, times, locations on a forum. is that a bit over the top? I just feel uncomfortable. But as mentioned they did reluctantly offer a refund at the turn-styles. Until I said that was not good enough by itself as a refund does not solve this problem
  12. Thank you for your reply. I wonder, what do you expect them to do? I am wondering if anyone else has had a similar experience, or has some thoughts on the matter? If a ticket revenue officer knows when 'on peak' and 'off peak' is and yet they still overcharge with on peak, more than 50% more, yet they do not pocket the money themselves. What insentive do they have to overcharge people? Could they be instructed to do so, by their superior? They are very agressive to get the on peak fare. Why would that be? None of the ticket
  13. hello thank you for your advice, Just so people know i used the word [removed] I did not think this was insulting, but I see your point of view. I was just being honest on how I felt whilst typing. I say this just in case people think I may have swore, I did not. Yes I do have the ticket. Thank you for your reply.
  14. Hello I had a 'permit to travel ' from my departure station ( a machine that allows one to put a deposit on a ticket with a coin) as the main ticket office was closed. So I was legal to travel. I asked to buy a ticket at the turn-styles on my arrival/ destination station. The staff would not let me have off peak fare, they adamantly insisted I pay 'on peak' which is allot more and detained me. I knew they were trying to over charge me. but what could I do ? I was trapped behind the turn-styles, I was not allowed to go hom
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