New here and looking for some advice.
We placed an order on New Years Eve 18 for some furniture.
We were advised of a 8 week lead time.
No problem with that.
Chased end of February as heard nothing,
Eventually received on 13th of March after a few more calls.
On the the day of delivery, my partner noticed damage on all 3 units..
she advised the delivery driver of damage
and emailed photos to the company which they agree with replacing.
Role on to now..
We have phoned & emailed numerous times and still none the wiser of when it will be replaced.
Our last email on the 12th of July still hasn't been responded to and get the usual we'll get someone to ring you back on phone..
I was wondering what is next best course of action?
At this stage we would be happy just to get refunded as it's left a sour taste.
I think over 18 weeks is more than enough time to replace ?
Considering it only took 10 to deliver?
Cheers in advance for any help