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About daisy387438

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  1. That's very frustrating. Definitely raise the issue of weight/size with Paypal, if the seller has provided a proof of postage receipt to them which does not match the weigh and dimensions of the phone tha's good evidence on your side. You can also fire a complaint off to they ebay ceo at sschenkel@ebay.com include a summary of the problem and all evidence you have including the info about the shop the letter was delivered to and that you spoke with the owner who confirmed it was an envelope with a blank letter, and the discussions with royal mail. Also include the crime ref. At the moment you are relying on paypal buyer protection but ebay has it's own buyer protection you might be eligible for should paypals fail you, and the executive office could be of help to you. This seller needs to be flagged up with them in any case as it sounds like they are an acomplished sc@m artist.
  2. Sometimes paypal only requires that the parcel tracks as delivered by the recipients local delivery office in the general area, but it sounds like in this case they have checked the address on the receipt the seller provided. The only thing I can think is that the seller could have photoshopped your house name and/or postcode onto the proof of postage receipt, which paypal would not be able to know was fake, but royal mail would probably know. For example if your have a similar postcode to the corner shop perhaps he edited just one letter in the postcode and the property number which could be possible for someone with basic editing skills. Royal mail may be able to tell you the house name/number and postcode it was shipped to from the tracking number but whether or not they will give out that information without a fight , I am unsure. It is worth nothing that if sent via signed for letter the weight limit is 100g so could not go by letter post. Weight limit is 750g for a large letter- an iphone could fit within the 750g weight restriction of a large letter however the royal mail requires a large letter to be no more than 2.5cm thickness which an iphone would certainly exceed. Therefore it's impossible that the seller has shipped an iphone if he has used letter post. Ask paypal to check the exact service used by royal mail- it would have to be small parcel or larger to accomodate an iphone and also have paypal check the weight on the proof of postage. If the receipt shows letter or large letter , or a weight below that of that particular model phone then it's certainly evidence in your favour. Letter 100g 24cm 16.5cm 5mm Large Letter 750g 35.3cm 25cm 2.5cm Small Parcel 2kg 45cm 35cm 16cm Medium Parcel 20kg 61cm
  3. Thank you DX, I could get a complaint going to the energy ombudsman but felt it would be a complete waste of time considering their refusal to correspond with me by any means other than threatening emails. Not sure if I can bounce back emails on my account but I can ignore them.
  4. Unfortunately they never replied to any of my correspondence, but have now emailed me again threatening to pass my info onto a debt collection agency. I don't see how they can completely ignore my complaint and continue to send me nasty threats, this is from years ago too. My understanding is that they cannot backbill after 12 months where they've made an error, and I'm pretty sure they overcharged me because the estimate was so high and probably owe ME money but they don't respond to my complaint eventhough I have a long chain of emails regarding this situation including a promise from them to ammend the readings. Should I ignore? The amount they're claiming I owe is around 70 £ and based on an incorrect estimate. My new supplier received the same opening readings as I gave to them for my closing readings to the old supplier and I advised they could confirm this with them at the time, but still the old company still chose to try and charge me for estimates that were wrong. Has changed suppliers since also, since the old one went bust. Essentially if I pay this I would have paid for the same energy twice and I don't see why I should, it's unreasonable.
  5. I have seen that, yes. It's just upsetting to be receiving such threats when I've done nothing wrong. I spent a long time trying to get it sorted with them and they havn't bothered to update me on anything and now all of a sudden nasty threats. It's a company called gn ergy
  6. Hi, A couple of years ago I changed suppliers and I gave my new supplier my opening readings, but the old supplier used estimated ones which were way too high, and thus my bill was much higher than it should have been. I had repeatedly given them the actual correct readings multiple times. I spent several months chasing them upon the issue until they promised to amend my readings and told me they would keep me informed. With the over-billing I suspect I would have come out in credit once the reading was corrected, but difficult to know for sure since they never issued an ammended bill. However I never heard anything further from them and forgot about the matter. A couple of years later they are now sending letters saying they will pass onto the DCA, and claiming I owe money. The amount is the same as on the (incorrect) bill for which the readings were wrong, (and which was supposed to have been amended as per their assurance). I never received a corrected bill. I am not sure what to respond with, I have asked for evidence that my readings were corrected as promised. But as I understand it, if a company makes a billing mistake and has not corrected it within 12 months of discovering the error they're not allowed to back-bill anyway. It's unclear to me, though, if this back-billing policy covers "OVER" billing rather than just under-billing. Do you have any advice? Many thanks
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