Your correspondence helps out a lot I will post off the proforma letter today to get the ball rolling before the deadline.
Yes, I was using GP as a DMP. Absolute crooks. I still have all the statements with Sterling stated on it and all the sums. I joined in 2001 and they were sneaky to put it in the small print on the statement but only started itemising it further down the line. Even at that, they were different amounts month to month.
Fingers crossed! I have been told previously when I tried to clam again with GP that time had lapsed to make a reclaim. But hopefully as this is my first crack at Sterling it will work.