I need some advice with the legalities surrounding a mobile phone contract
- Please can somebody help! Sorry,
this might be long but I need to give the full story.
I have bad credit, but needed a new contract as I was looking for something different,
I applied for one with an iphone not expecting really to be accepted but stranger things have happened to me.
I have done this many times before, always declined.
This time, I applied online, and received an email stating I would hear after checks were done.
I was approved online within 30 minutes,
received an email,
signed the contract online,
the phone and sim were sent out,
I was pretty happy as this could help with my credit and give me a decent sim.
It was a really good price too (around £26 a month all in).
Once the iphone arrived, I sold it.
I have done this in the past a few times, never had an issue,
fully intend to pay for the contract,
and use it too and from what I saw online this is not uncommon.
Plus part of the contract states it is payment for the phone each month as a separate entity I figured it was like buying it on credit.
I already have the same phone so saw it as a way of sorting the contract for a while anyway plus like the idea of an upgrade when mine gets old.
A few weeks later, I go to log into the account, and it is restricted.
I call them up, they say it must be because my first bill payment is due.
Ok, no problem, paid over the phone.
Try to log in. No lifting of the restriction.
I call back, they have no clue why this is, and tell me to wait until Monday somebody will call me.
I then receive an email saying as requested my phone IMEI has been blacklisted and can no longer be used..
At this point, I freak out.
I sold the phone to a company and this is completely out of the blue and filled my head with worry.
I immediately contact them, to be told it appears I was approved by mistake,
the pre-checks show I cannot have a contract so it is immediately cancelled,
and they want the phone and sim card back.
I asked was it because of my credit, she said contact equifax.
So I assume so.
I have no clue what to do at this point.
As I sold the phone I am happy to pay them for it outright, if I must, but I am not doing that if they have blocked it because I will have to pay both them and the company I sold it to.
I read online they never unblock the phone so it is useless now, but why on earth did they block it anyway?
I have not told them I sold it yet as I just feel stuck.
Please can somebody give me some advice here.
How should I go about resolving this..
I feel like an idiot but also feel like part of this is not my fault,
I would never in a million years have expected to be put in this situation as it had all gone through.
They also sent me an email saying the phone must be in pristine condition or I will be liable to pay for it anyway.
Again, I purchased this phone on a loan contract agreement, is there anything to say they should honour this?
I am happy to pay for the phone if I have to, but it is now a brick, so I will end up inevitably paying them and also the company I sold it to the money back, which just seems crazy.
Clearly, I will never, ever, ever deal with this company again but I just can't see my way out of this.
Please can somebody help me out with some advice on where I stand and how to contact them?