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Everything posted by ThinkCarefully87

  1. Thanks BankFodder. My username is purely based on a series of events in my personal life so far this year.
  2. Dear BankFodder, step back in amazement, I have received an email from Parcel Force in the last ten minutes to confirm that my parcel has been delivered this morning but no explanation as to where it has been for four days and no apology that they have failed with what they guarantee under their express 24 hour service nor any offer of a refund of the carriage costs. I do obviously have to wait for confirmation now from the "defendant" that they are happy to refund me as per the settlement claim and that the item that has not been damaged in any way. Obviously I will be back to you should this prove to be the case but fingers crossed luck will be on our side and the parcel is in one piece. Thanks again for all of your assistance and I will be back in touch should I need further advice with the situation and with relation to a donation.
  3. Dear BankFodder, I would like to confirm that I have already tried to submit an on line claim to Parcel Force, just so that it can be proven further down the line, if necessary, that I have followed "their procedure". I was provided with the direct email address to do this but I have not, as yet, heard anything back from them. I guess my defence can be, if required, that I have tried to submit a claim, with the email as evidence. Sorry but when you mention on Day 15 issue the papers, does this mean via MCOL. Thank you
  4. Morning BankFodder, rightly or wrongly I would hope to be compensated in full by an item that belongs to me which is unable to be returned to me, is unable to be currently delivered and is, through somebody's negligence, unable to be accounted for. I paid them in good faith and had to confirm the weight, length, width, depth etc and was charged accordingly for that service. Yes I have declared the value of the item to them and the value I quoted was £1,000. I am extremely grateful for all of the prompt assistance/advice that you have given to me to date and would like to know whether I can make a donation to the site to express my gratitude. Thanks
  5. Dear BankFodder Just came across these conditions of carriage for Parcel Force : https://www.parcelforce.com/conditions-of-carriage, Section 12, liability for delay, loss or damage. 12.1 Subject to the provisions of these Conditions, Parcelforce Worldwide shall pay compensation to the Customer for loss or damage caused by its negligence or that of those for whom it is vicariously liable, and a refund in the case of delay. Surely Parcelforce have been negligent in that they have failed to deliver my parcel and that they are currently unable to tell me where it is? Also found this : https://www.royalmail.com/business/services/sending/parcels-uk/parcelforce-express24 - Guaranteed, fully tracked, with signature on delivery Would this not be construed as breach of advertising, could this not be used against them?
  6. Dear BankFodder, assume that it is best that I send my letter on our official business headed paper?
  7. Yes I fully take all of this criticism and bad decision making on the chin and will learn from this. I am just about to log a claim with Parcel Force (again) and plan to send a letter to Gary Simpson, Managing Director, which will be sent electronically and via first class recorded post. I have got nothing to lose by challenging them as far as I am concerned. Things can't be any worse. Thanks again for all of our help
  8. Thank you, I will have a think about where we go from here & if I do decide to progress with a claim with an initial letter, if I can pass it through you to check, I would be very grateful. Thank you so much again for your assistance to date
  9. Dear BankFodder, I have just heard from my husband who during his working day has been into the Reading office, where the parcel initially went to who have confirmed that it definitely left there on Monday 17th June 2019 and I have attached herewith a copy of the actual scan of the parcel with bar code confirming the destination of the parcel. Wasn't sure if this was helpful or not. The guy did say to my husband without any hesitation that we should take legal action against Parcel Force.
  10. I just wanted to get a resolution to this faulty item and as already mentioned I was feeling low due to my personal situation coupled with that if we didn't agree to mediation it would go against us.
  11. The agreement of us returning and being reimbursed for the associated costs was put forward by the defendant and again, as a result of weakness on my part, I agreed to it. Obviously another bad decision!? I will email you the details of the supplier/manufacturer via email. Thanks
  12. It was agreed that we would organise the return and bear the costs of the carrier charges initially and would then invoice the defendant for those associated costs. Thanks
  13. It was just unfortunate the timing of all of this coincided with the things going on in my personal life. I am normally a very strong person who has no problem challenging people when I think that they have done or are doing wrong. Bereavement affects us all in different ways and lessened what is normally my very strong and challenging character.
  14. Dear BankFodder, I am just about to email you over a copy of the mediation settlement agreement, just to be on the safe side, you never quite no. Just to confirm that there is no document which says that if you didn't accept mediation this goes against you in court, this was my own understanding/assumption. I would like to notify you of a further development now, I felt it necessary to alert the money claim online the current situation of the parcel and that I am "currently" defaulting on what was agreed. They have advised that the problem/any resolution of this now lies with the claimant and the defendant. So, what do I do now?? Thank you
  15. Dear BankFodder, thank you. I have to say that I did also fall into the category of "if we didn't accept mediation it would go against us in court" and to be honest I was happy with what we were awarded despite the fact that at the moment there is a serious doubt as to whether we will actually receive the awarded sum as we are unable to return the faulty item?? Please accept my ignorance but I am confused as to why this is anything to do with the Post Office as the claim is again Parcel Force, based on their T&C's when the contract was taken out with them. With relation to the settlement agreement it clearly states on there that " the parties will keep the information contained in this agreement confidential and not use it for any other purposes"?? Thank you
  16. Dear BankFodder, with relation to your earlier comment about why we agreed to a settlement. Unfortunately at the time whilst this was all going on there was a lot going on in my personal life, ie caring for my cancer stricken Mum which obviously took priority and had a bearing on my thought process etc.
  17. Dear BankFodder, thank you for your responses. Yes we are a small business but as there does not appear to be any information/advice/guidance relating to b2b contracts where courier services have been utilised I found this site hence my post. I apologise for not having mentioned this earlier in my posts but just needed some guidance with the mess that we seem to currently be in due to Parcel Force's negligence and there due not appear to be any separate Parcel Force T&C's where a B2B contract is concerned although I am aware that there is a difference to your rights where a faulty item is concerned but at the moment I feel that I need to be concentrating on the whereabouts of the parcel and the lack of admission from Parcel Force as to whether it has been lost, stolen or otherwise. With relation to the mediation settlement agreement, is there any guarantee that there will be no detriment as a result of me posting the contents of the agreement on a public forum. With relation to an update on the parcel. I have spent over an hour on the telephone this morning trying to obtain an update but Parcel Force are unable to confirm it's whereabouts, where it was last seen, where it was last scanned and have suggested I log an online claim, which by the way I already did yesterday but they have closed it down. Thanks for your assistance to date.
  18. Morning BankFodder, thank you for your response. With relation to the faulty item, with all due respect I think I have to be a bit careful here as the settlement papers that I have been sent from the Court with relation to this say that this is all confidential so am not sure if I am able to divulge who the company are. The item, a bespoke amber LED light bar developed a fault after three months which was rectified. Unfortunately the same fault reoccurred some three months later which resulted in the supplier/manufacturer refusing to rectify other than us driving up to Leeds (which was not feasible) or removing the light bar ourselves to send to their depot for inspection (which we refused as we were concerned that it might invalidate the warranty, not that the warranty meant anything!). Following a very lengthy exchange of emails & their continuous arrogance of not accepting liability, we decided to go down the route of the small claims court whereby we were awarded, following mediation, the cost of the original ite, approx £982.00. £982.00 is therefore the cost of the item that we contracted Parcel Force to deliver which unfortunately would appear at present, that they have mislaid/lost. If somebody takes something off of you, doesn’t deliver it nor do they return it, in my book this equates to theft? BankFodder, hope this answers any questions & that there is scope for me to pursue this via an initial letter to Parcel Force & then a MCOL. Thank you for your assistance to date.
  19. Following a six month battle with a supplier concerning the purchase of a faulty item which resulted in the submission of a case to money claims on-line & mediation, an agreed settlement was reached & part of the settlement involved me having to arrange, return & pay the necessary charges to return the faulty item to the supplier/manufacturer. On receipt of the item they would within seven days refund the agreed settlement figure together with the costs of the postal/courier fees. A contract was taken out with Parcel Force on line, 24 hour express delivery according to the information that is given when entering into this contract, the customer will receive up to date tracking of their parcel together with a message alert when the parcel reaches its destination. Parcel was picked up as promised when checking the tracking some 24 hours later the parcel had still not been delivered nor had the tracking. A number of telephone calls were made to Parcel Force where I was told that my Parcel was at the National Hub but had been delayed due to a malfunction & could I check back later that evening. Following morning I checked the tracking & it still read the same. Following several telephone calls I have been informed that they are unable to confirm whether the parcel has been lost, the exact location of the parcel & whether it will be delivered. I submitted a claim on line to Parcel Force on the morning of 19th June & to my astonishment when checking the status of the claim a number of hours later have discovered that they have closed my claim. Status says rejected - claim passed to online team. Due to the situation of this parcel having to reach its destination as soon as possible I want to pursue this matter via a money claim online process. I would also like to add that I did not take out an insurance with Parcel Force as I naturally & genuinely assumed that they would fulfil their contract & deliver the parcel as promised. I feel that I am being given the runaround every time I speak to them am very keen to commence action against them as soon as possible. Any advice would be gratefully received & sorry for the long winded post.
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