JUST NOTICED THIS IS IN THE WRONG 'GENERAL' SECTION - CAN SOMEONE PLEASE MOVE IT TO THE CORRECT PLACE.
Now I’m not sure weather this should go in vehicle retailers and manufactures, garage services or finance under Lloyds so as it mentions all 3 I’ve posted here…Mods feel free to move it!
Feb 2005 I brought a Vauxhall Corsa 1.0litre 12valve Club from CarLand in Cannock using Black Horse for the financial side…now I knew then this was a mistake but I needed a car for work and I couldn’t get credit at the time with any other lenders (even Yes said No!!! – thank god).
I have never missed a payment but I now owe more than my car was worth 17months ago
I need to either sell or return this car as I have since moved to central London and haven’t even driven the car since January this year, yet have to pay to insure it and tax it as I only have on-street parking, I’m at a loss and hope some one can help me!
Here’s my issues:
1: they sold me a product called ‘Suregarud’ this is a paint protection plan and the salesman said it should be £299, but it was ‘in with the deal’. Now in with the deal I assumed was free…however upon going through my financial records today it has become apparent they have charged me £100 for this (of course interest is added over the 6 year agreement!!!) – I never had this product applied as I never got round to it and feel that firstly I was mis-sold it but secondly as I have never received the treatment / product then I should be able to get it back plus the interest?
2: They sold me a ‘warranty’ that was £800 for 12 months, again this has interest on it and is paid over 6 years…now I remember him taking to me about it and me saying no thank-you, I defiantly had this conversation with him as my dad used to be a mechanic so would be able to fix anything that could go wrong with the car for a lot less than £800 in the first year – bearing in mind the car was under 3 years old at the time of purchase so shouldn’t have been giving me 800quids worth of issues in the first 12montsh of ownership. The order has been ticked to show I didn’t want it then crossed out and ticked to say I did want it with the salesman’s signature next to it, I’m adamant that I didn’t want this product I would never pay £800 over 6 years for a 12month product (if that makes sense) and surely if the order had changed I should have initialled the form to say I had changed my mind not him?
3: When sold the finance no-one explained to me what it was i.e.: HP or Loan etc – I know it would have been in the terms and conditions but the sad truth is I was so happy I could get back on the road in something new that I didn’t care! – my bad, but it should have still been made clear imo
4: I had a part exchange on an old Mark 3 Astra – I said £100 would be fine but checking it they gave me £1…it was worth more than that for scrap and it still had full MOT and run well!
Black Horse Finance:
1: I assumed as it was a car this was a HP agreement – I called to asked how much I had paid (£2700) and asked if I could terminate it and hand it back as this was over half of the cost of the car (£4900). They said it’s not a HP agreement and it’s a Personal Loan, as I was told as it wasn’t a HP agreement I asked could I sell the car, they said yes I could sell the car, yet upon doing a HPI check the finance is outstanding and linked – can they do this as they surely cant have it both ways? Wither an unlinked loan or linked HP?
2: the loan was for £9000 the car was £5000 – 4900 for the car and 100 for the Suregaurd that I never had applied, the rest is interest…can they really add all the interest in one lump and not apply the interest daily? Now I owe £6300 for a car I brought 17 months ago at £4900 after paying £2700 off it!
3: The ‘extras’ Gap insurance, Service plan, (which I wanted) and the warranty that I didn’t ask for but have signed for, are run under a different loan, again they had set prices, then the interest was added in one lump and spread over 6 years – this loan was approx £2000 and I owe around £1600 still, why is this separate…it should have been in the same shouldn’t it?
My problem is it shows on my credit file as me having over 11K of loans (albeit with some paid off) to black horse when In reality I am paying for stuff I don’t/didn’t want and also showing I owe more than I brought products for in the first place…how can I start to sort this mess out as calling them seems to get me pushed from person to person.
Sorry it’s long winded people….any questions lol?