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clearprop

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  1. Thanks BankFodder I will remind Lowdhams of this and also the common law of contract and limitation act.
  2. Hi guys. The repair cost is £748.37p and Lowdhams are now paying the bill. It will come with Ford twelve months part and labour warranty. Hope to get it back this Thursday. Cheers Guys.
  3. Hi Guys I have today 25-06-19 been in touch with Stoneacre Ford and they are still waiting for Lowdhams to give the go ahead for our van to be repaired. It is now 41 days since Lowdhams took the van to Stoneacre and 95 days since we informed them that we were rejecting the vehicle. I have phoned Lowdhams to try and find out what is going on but as usual the person dealing with this is not available. Looking on line the going rate for loss of amenity is £800 per week but I don't know if that applies to caravans and motorhomes. We have heard nothing from Lowdhams since 13-06-19 when they accused me of setting up a contract with Trust Ford. I will let you know if anyone gets back to me from Lowdhams. Cheers guys.
  4. Hi Guys Our latest email from Lowdhams is telling us that they are " Willing to cover the repair cost as a gesture of good will in full and final settlement of the matter without admitting any liability". It is also saying that I set up a contract with Trust Ford in Huddersfield by taking it to them on the initial breakdown in March 2017. I will be replying to this stating that any repairs will be covered by Ford as it is a further attempt at rectifying the original fault and is nothing to do with any good will. They are trying to make it sound as if they are doing us a favor. With regards to me having a contract between myself and Trust Ford in Huddersfield, Lowdhams actually asked me to take it to Trust Ford when I informed them that we wanted to reject the vehicle. The reason it didn't go to Trust was that they could not look at the fault for two months due to lack of staff. I will be informing them that not paying for the repair is just a starting point. I will keep you informed. Cheers guys.
  5. Hi Sparxeh. Lowdhams were informed each time it broke down and also on the two occasions when it went to Ford for further work to try and solve the problem. If we had taken it to Lowdhams they would have taken it to Ford anyway so we just saved some time by taking it to Ford direct. It is possibble to return goods up to six years after purchase depending on the circumstances. If you read the MOTORHOME.doc on one of my earlier replies to BankFodder you will see the full vehicle history and have a full picture of what has gone on so far. Cheers guys.
  6. Hi BankFodder I was assuming that if we broke down again Lowdhams would say that the original fault had been cured and any further breakdowns must be been caused by something else. If we do keep the van we would want something in writing to say that if it continues to break down the fault has been misdiagnosed and we still do not want a van that is not fit for purpose. Looking at other cases it looks as if similar companies will do anything to stop you rejecting the vehicle. As you say it will be easier get them to pay compensation and we will consider this.
  7. We took it to Ford as this is what Lowdhams would have done anyway with the van been under warranty. We have proof that the van breaks down each time due to loss of fuel pressure as the fault codes stored in the ECU are the same every time. We have all the breakdown data from the AA which we have included in the documentation that has been sent to Lowdhams. We have also sent them information from Ford showing what work/parts were fitted in their unsuccessful attempts to cure the fault. The van cost £45,342 and Lowdhams did say in one of their communications that thy would only refund us the vans current value even thought it has not been fit for purpose since the first breakdown in March 2017. I will attach the vehicle history so you can see all the faults but here is a summary of the main points :- First breakdown 5,645 miles on 08-03-17 AA called out not fixable recovered to Ford. Second breakdown 5,647 on 27-03-17 AA called out not fixable recovered to Ford. Take to Ford for diagnostics check 13-04-17. Take to Ford for new oil sensors fitting 6.020 miles on 02-05-17. Third breakdown 8,977 miles on 19-09-17 AA called out. no definite fault found but eventually re started. 09-11-17 Take to Ford to see if cutting out fault can be cured. No definite fault found. Ford asked us to run it to see if problem is still there. Fourth breakdown 14,029 miles on 18-03-19 same symptoms as on previous breakdowns, eventually started after twenty minutes. Average mileage from new between breakdowns 3,526. First and second breakdowns 27 days. Van at Ford to try and find the fault 8 days. No water pump so no toilet flush,shower,sink water 125 days. No shower due to broken shower tray 90 days. Total 250 days (over eight months) of not been fit for habitation out of three years of ownership. Date Lowdhams were told we were now rejecting van as we have given them ample time to sort it out 20-03-19. Van taken to Ford by Lowdhams 14-05-19. Ford have at last diagnosed the fuel pump in the tank is drawing a higher than normal current and that this has been causing a bad connection of the contacts in the fuel pump relay. As this has been the fault all along any repairs should be done under warranty. We have told Lowdhams we have no confidence in the vehicle and do not want it any longer. If we accept the repair and it turns out that this does not cure the fault we will not have a leg to stand on and will have to pay for any further repairs. MOTORHOME.doc
  8. Hi Guys. We bought a brand new motorhome in March 2016. in March 2017 it broke down and could not be fixed at the side of the road. Rather than having it recovered to Lowdhams in Huddersfield where we bought it, we had it recovered straight to our nearest Ford agent also in Huddersfield. We picked it up three weeks later and it broke down again after only two miles. At this point we could have rejected the vehicle but we let Ford try and fix it. No definite fault was found we agreed to run it to see if the work done had cured the problem. It is now over two years since the first breakdown and despite it going in to Ford a further twice they have not cured the fault. It has broken down four times altogether after the last occasion on 18-03-19 we decided that we had been patient for long enough. We told Lowdhams we were rejecting it as it has not been fit for purpose since the first breakdown. We have also had faults on the habitation side of the van leaving us with an unusable van for over eight months of the time we have owned it. It is currently in the Ford agent and we are told by Lowdhams that the repairs to cure the fault will cost £748.37p and they expect us to pay for the repair! We are looking at taking this to court as we could have rejected the vehicle after the first unsuccessful repair. We do not want the van any longer. Can we still reject the vehicle?
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