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stephrayner

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About stephrayner

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  1. 1 receptionist told me the previous patient that had gone to see the GP I had originally been booked to see had taken longer than expected so my appointment was delayed and would now be changed to see another GP. BUT I saw that patient leave the surgery after he was called to see the GP within 10mins, which means this receptionist did not want to tell me the real reason - which was because I had made a justified complaint against the GP. When this receptionist had gone, another receptionist took her place and after waiting over 40 mins, I went over to her and asked what the delay was, she checked the computer notes and said that GP did not want to see me because of the complaint I had raised months ago, which was justified. This receptiionist told me from reading the notes on the computer system the reason the GP refused to see me was due to the justified complaint They was never an emergency because the 2nd receptionist told me from checking the computer the real reason for the delay was because the GP refused to see me. My complaint was justified and GP's are supposed to be neautral regardless of a justified complaint made against them. Does this mean if anyone on the NHS makes a justified complaint against a GP, they will all be refused from seeing that GP again for an appointment at their surgery!!!!
  2. 1 receptionist told me the previous patient that had gone to see the GP I had originally been booked to see had taken longer than expected so my appointment was delayed and would now be changed to see another GP. BUT I saw that patient leave the surgery after he was called to see the GP within 10mins, which means this receptionist did not want to tell me the real reason - which was because I had made a justified complaint against the GP. When this receptionist had gone, another receptionist took her place and after waiting over 40 mins, I went over to her and asked what the delay was, she checked the computer notes and said that GP did not want to see me because of the complaint I had raised months ago, which was justified. This receptiionist told me from reading the notes on the computer system the reason the GP refused to see me was due to the justified complaint. Then when I eventually was called into see the other GP (after waiting 1hr 15mins) who my appointment had been transferred to, I mentioned the issue to him and he was shocked at the attitude of the other GP. The GP that refused to see me, has lots of negatives reviews online as well, so his behaviour is not out of the blue so to speak I want an explanantion from the practice manager why the GP refused to see me, why I had to wait over 40 mins before being told there was a delay, why the surgery did not tell me before the GP did not want to see me, when the surgery themselves made the appointment for me to see him I want a detailed reply as to the actions of this GP
  3. 2 years ago I made a complaint against a GP at my surgery....the reply I received was the GP could not recall the events (in the complaint) because the GP see so many patients a day and the complaint I sent was 12 months after the event. Now to what happened recently.... 1. I had a appoointment at 10am with the same GP I had made a complaint againt over 1 year ago...I booked myself at reception and waited, waited when it was 10.20 I asked at receptionion when would I been seent, as my appointment was at 10am. A receptionist told me 'There has been an emergency of some kind with a patient...so that has caused a delay and your appointment will now be moved to another GP' - I asked why the appointment was moved and was told 'sorry I cannot tell you' and you will be seen soon. 2. 10.30am and still not been seen so I asked another receptionist, she checked the computer system and told me the GP (name) has refused to see me because I made a complaint against him over 12 months ago and now my appointment was being moved to a different GP and I had to wait. I told the receptionist this was wrong and the GP had to be impartial as a GP and he was making this personal by not seeing me. 3. Eventually I was called and saw a different GP and explained to him what happened and the GP I had originally had an appointment with had refused to see me because of a complaint I raised against him over 12 months ago. The GP I was with was shocked and surprised and told me that GP should not have refused to see me NOW I need your help to write a complaint, please can you help me
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