I am desperately in need of some advice, and hope to find someone on here that has been though something similar.
We purchased carpet from our local scs store for six rooms plus a landing. Due to some issues with a new staircase we had to have the fitting in two stages, and the landing was done several weeks after the rest of the rooms.
Within weeks we noticed the carpet in the doorway of our lounge and bedrooms was looking a bit matted. Once the new piece was laid you could really see the difference. (I’ve attached a few images, but the one with two next to one another is the landing and a bedroom).
So I contacted scs and they sent one of their surveyors to assess the carpets. Within minutes he said it was due to us not wearing shoes, and that the oils from our feet had caused the carpet to become matted! My builders were here at the time and they were as shocked as I was to hear your feet could cause such damage in such a short space of time. The actually said they thought he was talking rubbish. So I investigated and found that feet can in fact damage carpet over time. However, we have never had an issue before and I wouldn’t expect it to happen so quickly, and if it was a possibility then surely you should be warned about it at time of purchase?
Anyway he left and said scs would be in touch, they eventually sent me a letter (attached) and now I just don’t know what else to do. They aren’t even saying the same as their surveyor...can anyone offer any advice please?? Thanks Lisa
Sorry should add, they no longer sell this carpet!