Thanks for the reply and suggested response. Apologies if I gave you too much info/asked for too much info.

Thanks for the reply. I don't have any photographic evidence. I am sure I did take photos but if I did these are deleted as they are from 2015 and they had stopped sending letters. I have just the letters. I did not receive any photographic evidence from them in the first instance and still have not. Interesting that you interpret the use of the word me to suggest I am the driver as I then go on to decline to name the driver in the next sentence. This was based on a standard letter from another help forum at the time. I will talk to the council to see if they have planning permission. So, they have neither planning permission for the equipment or planning consent for the signage. Signage I was told consent was not needed as the signs were below a certain size, 0.3 sq m (she used google earth for this). Having taken a quick look myself I would think that the signs might be bigger than that. Equipment: council equipment is exempt from planning permission but private parking machines it is not clear. However as there has been a car park there for many years with machines they would not be likely to take any enforcement action. She said it would be possible for them to undertake research to see whether planning permission was needed in this case but I would have to pay for that research inquiry.

Where would I find such letter?

OK, so we have now received a letter of claim which I have attached. The letter is dated 10th May but we received it today on 15th May. I note that they are assuming they know who the driver is. We have never given them any indication of who the driver is. Is there a standard response and do I send it to Armtrac or to BW Legal or both? letter of claim bw legal redacted.pdf

It was a ticket on the screen. We tried complaining to the shop owner but they said it wasn't anything to do with them. I did take photos of the signage and out window screen showing the remaining piece of ticket but unfortunately I can't find those. I am very lucky that I still have these letters, good old googlemail. I had completely failed to spot that they are now assuming I was the driver, thanks for that. So I will wait and see if Armtrac/BW send a proper LBA. I will look into the complaint against TNC once and if the LBA letter turns up. Thanks for the help. I will come back when the LBA appears.

Unfortunately not but we did have to put the reg number into the machine when the ticket was purchased. I need to try and find it but I believe I also have a photo which shows that the other half of the ticket was still on the window and that had the code for the ticket which I assume links to the machine. Why ask for car reg if they can't use it to check the ticket?

Hi, In 2015 we received a parking charge from Armtrac Security Services after the wind blew our valid parking ticket off the window. The ticket showed our registration so they knew we had a valid ticket. We had in fact paid for a full 24 hours, much more than we needed. One letter to the company, a further letter to TCN (who also phoned and refused to tell me how they had got my number) and the correspondence stopped. However, I have now received a new letter from Armtrac and BW Legal. It isn't a LBA so I thinking I ignore this as well but just checking it isn't worth another 'go away'. For a windscreen ticket (Notice To Driver) please answer the following questions.... 1 The date of infringement? 07/04/15 2 Have you yet appealed to the parking company yet? [Y/N?] I tried once they sent their first letter, they refused to give me details. if you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide has there been a response? Yes, I am not yet able to upload though have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it - 05/06/2015 Did the NTK provide photographic evidence? No 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] No 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? No, they rejected the appeal 5 Who is the parking company? KBT/Armtrac Security Services 6. where exactly [Carpark name and town] did you park? Sennen Beach P&D Car Park, Sennen Cove, Cornwall Armtrac's second letter said they are registered with the IPC. I have copies of correspondence and the pay and display ticket and possibly pictures of car park signage. I do not have originals as I assumed after 4 years they had given up. 05/06/15 NTK 08/06/15 Wrote to Armtrac saying the NTK was too late and that the charge was disproportionate to their loss (they hadn't any loss as we had paid). At no point was the driver named. 02/07/15 Response from Armtrac saying it takes a long time to get details of keeper hence delay in sending the letter and that they saw no reason for an appeal. 05/08/15 Further reponse from Armtrac saying pay up or it goes to legal department or debt collectors, incurring further costs. Oh and informing me my time to appeal had now passed??? 12/09/15 Letter from TCN telling us to name the driver. pay up or they involve litigation department. This letter refers to Schedule 4 of the Protection of Freedoms Act 2012 but it also talks about paying them and letters they have written. 21/09/15 Wrote to TCN - same letter as sent to Armtrac but also asking for details of their appeal procedure as they are members of the BPA. No further response until this week when we received a new letter from Armtrac with a letter from BW Legal enclosed. The balance is now £160 instead of £100 as it includes the client's legal fees. The BW legal letter gives me 14 days to pay or they wlll seek client's instructions to commence legal proceedings. Elsewhere it has been suggested to take out a SAR against the PCC. Is it worth doing this for Armtrac and TCN? I would love to know where they got my phone number from... Or do I wait for the letter before action? And here is the correspondence I have which now uploads as it is a smaller file PCN_07_04_15_redacted_compressed.pdf

Hi, In 2015 we received a parking charge from Armtrac Security Services after the wind blew our valid parking ticket off the window. The ticket showed our registration so they knew we had a valid ticket. We had in fact paid for a full 24 hours, much more than we needed. One letter to the company, a further letter to TCN (who also phoned and refused to tell me how they had got my number) and the correspondence stopped. However, I have now received a new letter from Armtrac and BW Legal. It isn't a LBA so I thinking I ignore this as well but just checking it isn't worth another 'go away'. For a windscreen ticket (Notice To Driver) please answer the following questions.... 1 The date of infringement? 07/04/15 2 Have you yet appealed to the parking company yet? [Y/N?] I tried once they sent their first letter, they refused to give me details. if you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide has there been a response? Yes, I am not yet able to upload though have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it - 05/06/2015 Did the NTK provide photographic evidence? No 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] No 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? No, they rejected the appeal 5 Who is the parking company? KBT/Armtrac Security Services 6. where exactly [Carpark name and town] did you park? Sennen Beach P&D Car Park, Sennen Cove, Cornwall Armtrac's second letter said they are registered with the IPC. I have copies of correspondence and the pay and display ticket and possibly pictures of car park signage. I do not have originals as I assumed after 4 years they had given up. 05/06/15 NTK 08/06/15 Wrote to Armtrac saying the NTK was too late and that the charge was disproportionate to their loss (they hadn't any loss as we had paid). At no point was the driver named. 02/07/15 Response from Armtrac saying it takes a long time to get details of keeper hence delay in sending the letter and that they saw no reason for an appeal. 05/08/15 Further reponse from Armtrac saying pay up or it goes to legal department or debt collectors, incurring further costs. Oh and informing me my time to appeal had now passed??? 12/09/15 Letter from TCN telling us to name the driver. pay up or they involve litigation department. This letter refers to Schedule 4 of the Protection of Freedoms Act 2012 but it also talks about paying them and letters they have written. 21/09/15 Wrote to TCN - same letter as sent to Armtrac but also asking for details of their appeal procedure as they are members of the BPA. No further reponse until this week when we received a new letter from Armtrac with a letter from BW Legal enclosed. The balance is now £160 instead of £100 as it includes the client's legal fees. The BW legal letter gives me 14 days to pay or they wlll seek client's instructions to commence legal proceedings. Elsewhere it has been suggested to take out a SAR against the PCC. Is it worth doing this for Armtrac and TCN? I would love to know where they got my phone number from... Or do I wait for the letter before action?