In 2015 we received a parking charge from Armtrac Security Services after the wind blew our valid parking ticket off the window. The ticket showed our registration so they knew we had a valid ticket. We had in fact paid for a full 24 hours, much more than we needed.
One letter to the company, a further letter to TCN (who also phoned and refused to tell me how they had got my number) and the correspondence stopped. However, I have now received a new letter from Armtrac and BW Legal. It isn't a LBA so I thinking I ignore this as well but just checking it isn't worth another 'go away'.
For a windscreen ticket (Notice To Driver) please answer the following questions....
1 The date of infringement? 07/04/15
2 Have you yet appealed to the parking company yet? [Y/N?] I tried once they sent their first letter, they refused to give me details.
if you have then please post up whatever you sent and how you sent it and the date you sent it,
suitably redacted. [as a PDF- follow the upload guide
has there been a response? Yes, I am not yet able to upload though
have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days]
what date is on it - 05/06/2015
Did the NTK provide photographic evidence? No
3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] No
4 If you appealed after receiving the NTK,
did the parking company give you any information regarding the further appeals process? No, they rejected the appeal
5 Who is the parking company? KBT/Armtrac Security Services
6. where exactly [Carpark name and town] did you park? Sennen Beach P&D Car Park, Sennen Cove, Cornwall
Armtrac's second letter said they are registered with the IPC. I have copies of correspondence and the pay and display ticket and possibly pictures of car park signage. I do not have originals as I assumed after 4 years they had given up.
08/06/15 Wrote to Armtrac saying the NTK was too late and that the charge was disproportionate to their loss (they hadn't any loss as we had paid). At no point was the driver named.
02/07/15 Response from Armtrac saying it takes a long time to get details of keeper hence delay in sending the letter and that they saw no reason for an appeal.
05/08/15 Further reponse from Armtrac saying pay up or it goes to legal department or debt collectors, incurring further costs. Oh and informing me my time to appeal had now passed???
12/09/15 Letter from TCN telling us to name the driver. pay up or they involve litigation department. This letter refers to Schedule 4 of the Protection of Freedoms Act 2012 but it also talks about paying them and letters they have written.
21/09/15 Wrote to TCN - same letter as sent to Armtrac but also asking for details of their appeal procedure as they are members of the BPA.
No further reponse until this week when we received a new letter from Armtrac with a letter from BW Legal enclosed. The balance is now £160 instead of £100 as it includes the client's legal fees. The BW legal letter gives me 14 days to pay or they wlll seek client's instructions to commence legal proceedings.
Elsewhere it has been suggested to take out a SAR against the PCC. Is it worth doing this for Armtrac and TCN? I would love to know where they got my phone number from...
Or do I wait for the letter before action?