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About sofiaa

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  1. Joined company in May and had written contract Contract states First 6 months of employment is a probationary and employment may be terminated during this period at any time or at the end of the probationary period on 1 week’s prior written notice or payment in lieu of notice. Prformance and suitability for continued employment will be monitored during the probationary period and the Company can, at its absolute discretion, extend the period or take such other remedial action as it sees fit etc My probabation was extend by 2 months Team Leader was aware of external factors that had effected performance via face to face meeting and email
  2. Joined company in May did not receive any contract on paper to take home with me. I was told in the probabation meeting in jan the team leader did not want to extend my probabation and I had to leave, this was all done so quick that it didn't really sink in at the time. Should I request a copy of my contract from the employer?
  3. I started work last year with a company which put me on a probabation review for 6 months, at the probabation review in november I was told by team leader I was making errors in my work and shown the errors etc. I was told the probabation review would be extended by 2 months to jan. I was called to a meeting in december and told some more errors had been found in my work and some errors were repeat of errors explained to me in november and why was this happening etc.I had explained to my team leader that a family member had recently been diagnosed with an illness and this had an impact on my performance at work, that before this my work was fine and no issues had been raised etc. I was told my work would be checked everyday for errors and the probabation would now be extended to january. In january I was called in again and shown the items of work that had been checked and told going by this performance my probabation would be passed in 2 weeks time. I was then told a few days later I had made some errors etc. I was called into my probabation review expecting that my probabation would be passed because the daily checking of my work by a team member only brought up several errors since Dec-Jan. I was called by the team leader and went to the room on the way i was told another team leader would be in the room to watch get experience. I was asked how I felt things had gone since december, I said things had gone better because less errors had been found. The Team Leader then went through some errors found in November, then said some had been found in december and I think some in jan. She told me it was hard choice to make but she could not pass my probabation and today was the last day and thanked me for my hard work. I was asked if I had belongings at my desk that I needed to take home with me, then asked if i wanted to go back say bye to the team, which i found embarrassing, so i said no. I was asked if i wanted to resign and i said yes, because the team leader had made up her mind and there was no going back The team leader was aware that family member illness had impacted me at work and contributed to the errors, i found it stressfull and hard to focus etc. Questions I have are 1. Has the correct procedure been followed? 2. Should I have been put on a perfomance plan or coaching plan - instead of just having my work daily checked and the errors fed back to me? 3.Will I be paid for my 28 days holidays which were allocated to me in jan but i did not have chance to use any of the 28 days holidays?
  4. Here is my request Dear Joe Bloggs I mentioned in my last employee performance review meeting last month that my mother is disabled collapsed in the kitchen which caused bruising and cuts to her face. Since then she collapased in the bathroom. I would like to request a change of hours from my current working hours of 9am - 5pm to 8am to 4pm, so I can be at home because my sister who comes to check on my mother has to leave to collect her children from school and go home at 3.30pm. I hope you can accomodate my request Kind Regards Sofia What do you think of this? I kept it short and simple
  5. Please can you help me draft a request to my team leader of change of work hours from 9am-5am to requested change of hours of 8am to 4pm I want to add in the message that my mother is disabled and I need to be back home before 5pm and finishes at 5pm I will get home after 6pm which is too late. I also take my mother to her appointments which she prefers to make after 4.45pm which allows me to come home without having to book time off work I've never put a request like this before in writing, can someone please help me draft a short request which I can send asap this week to my team leader, help appreciated and thanks :-)
  6. Hi Manxman in Exile, I did what you said above and this is what I found out I rang the hospital number on the original hospital letter and was told the original appointment has been cancelled, the day after the referral was made. It has been cancelled by someone at this GP practice, without even telling us. All we received was the appointment cancellation letter which I has mentioned in earlier posts What should I do now?
  7. Hi Manxman in exile, I have tried to summarise what happened in order so it is a more clear to your questions above #33 1. The GP surgery sent a Choose and book Referral letter, basically saying following your GP visit, you have been referred through the choice system. Please find enclosed paperwork with appointment details (all printed on surgery paper). This was not to the hosital which the GP and my mother had agreed on the week before. The enclosed paperwork shows appointment details and 'changing your appointment' to cancel or change go to www.nhs.uk/referrals (all this paperwork is dated 19th) I call the GP surgery explain to receptionist wrong hospital on referral, not the hositpal which GP agreed to send my mother to. Receptionist tells me he will speak to the medical secretary on Monday and ring me back on Monday. I could hear receptionist typing away on the keyboard (maube he cancelled the appointment?) I call the hospital (where my mother agreed with the GP to be sent) and ask if that specific medical department is available at the hospital (as the referral letter to the wrong hospital). Yes its available and yes they accept NHS patients but the GP has to make the referral. 2. Letter from the actual hospital dated 19th (same date as the GP letter in point 1 above) received with appointment details. After a few days.... 3. My mother has appointment at the surgery for something else, I explain to receptionist wrong referral received, not for hospital agreed by GP. Receptionist says 'nothing else is available'. I ask to speak to Practice Manager, get told he is in meeting. I explain NO choice been provided, receptionist rings medical secretary 'patients daughter is here not happy with patient not being given any choice etc'. Receptionist tells me to ring the number on the letter which the surgery sent in point above and get it referral changed (when the GP surgery made the referral themselves, so it should be them to change it). I ask for copy of complaint procedure, receptionist refuses to provide. 4. Hospital send a cancellation letter dated (2oth) for the appointment (it was not cancelled by my mother) so someone else cancelled it and why? Letter says appointment has been cancelled and new appointment will be sent out (still not received 5 weeks on) 5. I write the letter to the Practice Manager as you advised and reply received (see #28). This fails to address my my question of not being given any choice at all. The NHS Constitution gives people living in England the right to choose where to receive treatment. This also means you can choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant. This point not addressed by the practice manager who basically says it not available under the NHS but available in private and they will charge me if I want for a private referral letter (if I want my mother to be treated at hospital of choice) and the treatment is available. I've been treated at this hospital several times as well as other members of family and all under the NHS because despite the hospital being private they accept NHS patients if a GP referral is made. The pratice manager says appointment still booked (when in fact its been cancelled by someone who I have no idea is and no idea why its been cancelled). If pratice manager when he received my letter had checked their system he would have realised the appointment is cancelled - but he did not do and tells me its still booked! Thats incomptetance! My mother has not been treated for this medical issue before and no choice at all has been given. They are sending my mother to a hospital which has a bad rating and feedback, which is working flat out to get people in/out in minutes and don't really take care of patients as they should - in summary does not have a good rating. I get the feeling the GP surgery is doing this for financial reasons when in fact it should be working on the side of the patient, but it is putting financial reasons first and totally ignoring patient choice under the NHS. I need to write a reply back to the practice manager this week manxman in exile can you please help me? You told me to do the following 1. Ring number on original appointment letter from the NHS hospital? and ask them if they have a record of the appointment and who (if anybody) has cancelled it 2. appointment with the GP who did the original referral (I have tried with no luck so far) keep getting told to try the next day 3. Contact Care Commissioning Group and ask to speak to somebody there about choose and book and why limitations in place for my mothers case. I think it would be better to send a letter - so I have a paper trail. I have tried https://www.nhs.uk/service-search but the site is down so far
  8. I spoke to the hospital and asked if they accept NHS referrals and they said yes. I also asked if they had an the relevant department that dealt with the medical solution and they said yes I've been referred to this hospital myself in the past by my GP for surgery The reply fails to address the issue of no choice being given The preferred hospital is closer to home, less waiting times, better service overall and more convienient. compared to the local NHS hospital which is at bursting point with bad reviews
  9. Letter sent and reply received....I rang the hospital and asked if the accepted NHS referral and they said yes. Reply from Practice Manager (see below) Dear Sofiaa Thank you for your letter [date] I am sorry you are unhappy with the service received I have checked our records to find out what is happening and can see appoitment has been made at [hospital name] for [date]. I see you don't want to go to this appointment and want to be see at [hospital name] I have checked NHS booking system and the [preferred hospital] does not provide this procedure under the NHS. I have also contacted NHS referral line at [preferred hospital] and they have confirmed this with. They offer this service but on private basis. If you would like to pay for this procedure privately we can write a private referral letter but you will be charged for this. Your mothers appointment is still booked (but as I mentioned in my above posts, its been cancelled by someone) for the date and hospital mentioned above as long as it has not been cancelled by yourself (when somehow its been cancelled as I mentioned in my earlier posts, so they have not even bothered to check their system, if they did it would have shown as cancelled) If you require help, please contact us asap This is basically the reply, I understand you can still be referred to a private hospital, I myself have been referred to the hospital of choice a few years ago under the NHS and did not have to pay, please help
  10. This is my letter to the practice manager (not complaint at this stage) [Your address] [GP Practice address] To [Practice Manager/ Name of GP] Re:PATIENT’S NAME, DATE OF BIRTH, ADDRESS (if not yourself) I am writing this letter to you as I have tried seveal times to request an appointment to see you in person for a meeting regarding my mother's incorrect referral but everytime I've been told your in a meeting or not at the surgery. "My mother requested to be referred to [hospital name] and GP so and so agreed to refer my mother to [hospital name], but when the referral letter came through we were puzzled to see that it was for another hospital not the one my mother wanted. My mother is upset and stressed because she has been denied the legal right to choose where she is referred to for her patient appointment. No choice was provided at all I have spoken to [name of hospital] and they are willing to accept the patient if a referral is made.. I'm sure it's just some easily explained clerical error or mistake and I'm sure it will be very easy for you to put right for us. Can you do that please?" I look forward to hearing from you Kind Regards Sofiaaa I've tried to keep the letter simple and used the wording manxman in exile gave which is fantastic. The letter is short, to the point and does not sound like a complaint letter. If the practice manager sorts it out then no complaint letter will be required. What do you guys think of the letter, I will be sending it out soon as get some feedback on it
  11. I've already tried this last week with no luck in getting an appointment with the practice mananger (see post earlier)....hence why I want to now send an informal letter to the practice manager, anyone please help
  12. 1. Yes to letter of authority to speak on there behalf / GP is aware 2. Can you help with the letter or manxman in exile help can you help with the letter to send to the Practive Manager? 3. Will out everything in writing so have a record I want to get the letter sent after the weekend, so all help appreciated
  13. I have tried on several occasions to ask to speak to the Practice Manager this week and each time I have been told immediately the practice manager is in a meeting and to put what I want in writing to him. So can you pleae help me come up a with a letter to send to the Pratice Manager (not a complaint) but a letter, similiar to what you have written above what I would have said to the Practice Manager if I was able to see him
  14. The surgery sent a Choose and book referral letter which had only 1 hospital listed and online login to change or cancel the appointment - it was sent from the GP surgery A few days later the actual hospital sent the appointment letter and in the same week the same hopsital sent a cancellation letter, which I suspect the receptionist on the telephone may have cancelled beause I could hear him typing on the keyboard constantky as I was telling him the surgery sent the referral to the wrong place, he then said he would speak to to the medical secretary after the weekend and call me back, which he never did and the cancellation letter for the appointment comes after speaking to the receptinist.
  15. The GP did say she would make the referral to the hospital of choice but the medical secretary did not offer any choice at all when she sent the appointment letter, then she told me to go ring the number on the letter to change the place of appointment when it was the surgery themselves that did the referral
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